Back to work soon? Prepare your teams efficiently for this return to work. Many companies will implement a gradual return to the office, with or without a home office component. Life in the office will no longer be the same, it will take time to adapt to this new hybrid work mode. This coaching will allow you to welcome your teams in the most efficient way and to reassure them about their return.
For most managers, recruitment interviewing is a relatively infrequent process with mixed results. This course focuses on training supervisors, team leaders and managers to get the most out of recruitment interviews. The result of an effective behavioural interview should be a clear indication of whether the candidate has the ability to do the job well or whether he has just the ‘threshold’ knowledge and skills required to do the job at all.
How to boost employee motivation? Motivation is not something to be taken for granted and must be maintained. This coaching will help you manage your employees' motivation through certain stages of demotivation, doubt or even discouragement.
With increasing standardisation through technology, the business world is sorely in need of creativity and new ideas. The pressures of work, however, make it very difficult for us to break out of our everyday routines and "think outside the box". The objective of this course is to provide participants with the tools and methods they need to develop creative thinking techniques, which they can apply in diverse situations.
Despite significant improvements in productivity brought by technology, managers today typically complain about having too much work. This situation is often attributable to their inability or reluctance to delegate work to their staff and empower them. But delegation is not just “getting rid of work”. If performed properly, it is a powerful tool that not only ensures work is accomplished, it also motivates delegates through development and trust.
This course helps managers and supervisors develop and practice a method for delegating that is both effective and motivational. The course emphasises the motivational aspects of delegation and empowerment, while explaining how to improve the effectiveness of a team.
How to improve your team's productivity? The real crisis context requires proactivity and the development of new skills in a seamless communication flow.
This coaching will introduce you to the keys to immediate and excellent productivity of your team. You will acquire the tools to increase the effectiveness of your team members while contributing to their development.
Customer service has become more important than ever, giving new meaning to the old adage "the customer is king". It means understanding the customer's requirements, managing the customer's expectations and meeting or even exceeding those expectations. Good customer service requires a wide range of expertise that encompasses communication and language skills, technical knowledge and particularly a desire to meet the customer's expectations.
The objective of this course is to help participants improve their skills in communicating directly with customers and effectively managing customer relationships to provide excellent service.
Professional project management is a management technique that must be studied and applied, if a high probability of success is to be achieved in the complex business world. Professional projects normally involve numerous people at different levels and across many disciplines - senior management, sponsors, contractors, functional groups, IT - most often in a virtual environment, in which the project manager does not have hierarchical control of the team members. Whatever the nature of the project, a successful project manager needs to understand the structure and stages of a project and have excellent people management skills.
The objective of this course is to enable participants to understand the nature of projects and the factors that are critical to their success. It will also provide the structure, tools and skills needed to understand and implement the best practice for project management.
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Reactivate the team's talents, bring them in synergy and project the team out of the current crisis into a new energy.
For companies that have customers in various countries, the telephone is an essential component of their operations. Providing good customer service over the telephone, however, is difficult, because the customer may be thousands of kilometres away in a different time zone with a completely different way of seeing the world.
The objective of this course is to help participants improve their skills in communicating directly with customers over the telephone. The course focuses on the key skills involved in communicating effectively with customers. A full range of situations is covered from initial contact through to handling awkward customers and complaints. Consideration is also given to cultural issues and the handling of relationships with different nationalities. The course is highly interactive and involves numerous exercises and role plays.