Although assertiveness is essential in business, many people find it difficult to be assertive. It is saying what you think and what you want without violating the rights of the people around you.

Do you want to gain good understanding of asset securitisation and structured finance products in their diverse forms? Then this course is for you.

Behavioural interviewing is designed to improve the accuracy of the interviewing process by allowing interviewees to reveal honest information about their behaviour and approach. This course focuses on training supervisors, team leaders and managers to get the most out of recruitment interviews.

It is essential for financial service providers to manage money effectively, because in cash management more than anywhere else "time is money". This course provides participants with a good understanding of cash processing and cash management.

Too often confused with on-the-job training, coaching is about working closely with individuals to help them develop and improve their performance. Delivering feedback is also a key challenge for many managers, who often find it difficult to give feedback in a way that motivates and coaches improved performance.

Conflict arises when communication partners assert differing positions, but must agree on only one result. Although at times painful, conflict can be productive, if it achieves a positive solution.

Corporate actions are often being underestimated, if they are not performed correctly, they can result in significant losses. Get to know everything about corporate actions and how they are processed.

The business world is sorely in need of creativity and new ideas. The pressures of work, however, makes it difficult for us to break out of our everyday routines and "think outside the box". Learn how to solve problems and meet challenges through creativity, instead of just using traditional methods.

The area of custody has become more important and more visible than ever before. The increased focus on custody is likely to result in major changes to regulations and, subsequently, market practice.

The training will help you understand the concept of Data protection. What is it all about? How can I be of any help? and the applicable legislation (GDPR).