For most managers, recruitment interviewing is a relatively infrequent process with mixed results. This course focuses on training supervisors, team leaders and managers to get the most out of recruitment interviews. The result of an effective behavioural interview should be a clear indication of whether the candidate has the ability to do the job well or whether he has just the ‘threshold’ knowledge and skills required to do the job at all.

The importance and complexity of corporate actions are often underestimated. When corporate actions are not performed correctly, they can result in significant losses. This course examines various aspects of corporate actions with the objective of providing participants with a good understanding of corporate actions and how they are processed.

The market for exchange-traded funds (ETFs) has grown rapidly. The unique characteristics of ETFs make them an interesting alternative to traditional funds and equities. This course is designed to provide participants with a good understanding of ETFs and the markets in which they are traded.

The futures market is one of the largest financial markets in the world. Yet it is a market that is not well known, primarily because of its operational. Forward contracts are similar to futures contracts, but they are handled over the counter. This course provides participants with a detailed look at futures and forward contracts, as well as various aspects of the markets for futures and forward in both Europe and the U.S. Exercises and case studies ensure the practical orientation of the course.

Although derivatives have a reputation of being high-risk financial instruments, they can be used effectively for hedging, arbitrage, financial engineering and speculation. Derivative markets are mostly limited to specialists, because of the complexity, large monetary value and high leverage of these instruments. This course introduces participants to derivatives and their markets, both on exchanges and over the counter.

The financial markets of the world are vast and extremely complex. Yet each market has its unique characteristics, often making it difficult to understand. This course provides participants with a good understanding of different financial markets in terms of market characteristics, financial instruments, market activities and players.

As the money available for public pensions decreases, private investors are attempting to protect their futures by investing in life insurance and retirement plans. This trend has been a boon for insurance companies, which have been innovative in developing new products that address the needs of investors. But the wide range of "life" and pension products offered today is often difficult for investors and financial service professionals to understand. This course describes the details of the life insurance and pension products that are common in today's markets.

In light of recent market developments, the area of custody has become more important and more visible than ever before. The increased focus on custody is likely to result in major changes to EU regulations and, subsequently, market practice. By focusing on custody operations for securities and investment funds in Europe, this course provides participants with an in-depth understanding of custody from both an operational and a regulatory perspective.

With increasing standardisation through technology, the business world is sorely in need of creativity and new ideas. The pressures of work, however, make it very difficult for us to break out of our everyday routines and "think outside the box". The objective of this course is to provide participants with the tools and methods they need to develop creative thinking techniques, which they can apply in diverse situations.

Despite significant improvements in productivity brought by technology, managers today typically complain about having too much work. This situation is often attributable to their inability or reluctance to delegate work to their staff and empower them. But delegation is not just “getting rid of work”. If performed properly, it is a powerful tool that not only ensures work is accomplished, it also motivates delegates through development and trust.

This course helps managers and supervisors develop and practice a method for delegating that is both effective and motivational. The course emphasises the motivational aspects of delegation and empowerment, while explaining how to improve the effectiveness of a team.