For most managers, recruitment interviewing is a relatively infrequent process with mixed results. This course focuses on training supervisors, team leaders and managers to get the most out of recruitment interviews. The result of an effective behavioural interview should be a clear indication of whether the candidate has the ability to do the job well or whether he has just the ‘threshold’ knowledge and skills required to do the job at all.

With increasing standardisation through technology, the business world is sorely in need of creativity and new ideas. The pressures of work, however, make it very difficult for us to break out of our everyday routines and "think outside the box". The objective of this course is to provide participants with the tools and methods they need to develop creative thinking techniques, which they can apply in diverse situations.

Axis has been working as an HR advisor between clients and candidates for 25 years. We want to know what is going on. We keep listening to the needs of the market. Hence this project. As the ideal profile of the Customer Experience Office for the Banking and Insurance sector is becoming increasingly difficult to find, we want to support the market by training “the almost ideal candidate”. This way, the customer gets the candidate he is looking for and candidates get new opportunities.

We have the power to change your life.

Despite significant improvements in productivity brought by technology, managers today typically complain about having too much work. This situation is often attributable to their inability or reluctance to delegate work to their staff and empower them. But delegation is not just “getting rid of work”. If performed properly, it is a powerful tool that not only ensures work is accomplished, it also motivates delegates through development and trust.

This course helps managers and supervisors develop and practice a method for delegating that is both effective and motivational. The course emphasises the motivational aspects of delegation and empowerment, while explaining how to improve the effectiveness of a team.

Customer service has become more important than ever, giving new meaning to the old adage "the customer is king". It means understanding the customer's requirements, managing the customer's expectations and meeting or even exceeding those expectations. Good customer service requires a wide range of expertise that encompasses communication and language skills, technical knowledge and particularly a desire to meet the customer's expectations.

The objective of this course is to help participants improve their skills in communicating directly with customers and effectively managing customer relationships to provide excellent service.

Professional project management is a management technique that must be studied and applied, if a high probability of success is to be achieved in the complex business world. Professional projects normally involve numerous people at different levels and across many disciplines - senior management, sponsors, contractors, functional groups, IT - most often in a virtual environment, in which the project manager does not have hierarchical control of the team members. Whatever the nature of the project, a successful project manager needs to understand the structure and stages of a project and have excellent people management skills.

The objective of this course is to enable participants to understand the nature of projects and the factors that are critical to their success. It will also provide the structure, tools and skills needed to understand and implement the best practice for project management.

How can we boost employee motivation? Motivation is not a given and needs to be nurtured. This coaching will help you manage your employees' motivation through certain stages of demotivation, doubt or even discouragement.

Reactivate the team's talents, synergize them and project the team out of the current crisis into a new energy.

For companies that have customers in various countries, the telephone is an essential component of their operations. Providing good customer service over the telephone, however, is difficult, because the customer may be thousands of kilometres away in a different time zone with a completely different way of seeing the world.

The objective of this course is to help participants improve their skills in communicating directly with customers over the telephone. The course focuses on the key skills involved in communicating effectively with customers. A full range of situations is covered from initial contact through to handling awkward customers and complaints. Consideration is also given to cultural issues and the handling of relationships with different nationalities. The course is highly interactive and involves numerous exercises and role plays.

Despite numerous improvements achieved through technology, most people still have difficulty managing their time effectively. Too often people are distracted by urgent issues at the expense of achieving important goals. Time management is an essential skill that not only addresses this problem and improves productivity, but also reduces stress.

This course is designed to help participants focus on achieving their key goals within the time available to them. The course enables people to assess their own approach to time management and to develop a series of skills for prioritising and planning work.