Collector Front End
Brussels
Temporary term
Selection & Interim
Are you communicatively strong and motivated to help customers reduce late payments? Then the Collector Front End position is perfect for you! As a Front-end Agent, you will be responsible for contacting customers with arrears by phone. Apply now and make a difference!
Description
The main activity of the Front-end Agent is to contact customers, who are in light to moderate arrears (1 to 2 monthly repayments), by phone in order to motivate the customers to reduce their arrears through payment promises. The payment promises are entered into our tool.These telephone contacts also aim to:
- To remind about the payment arrears ;
- To propose solutions to avoid new arrears and maintain a good relationship (e.g.: direct debit, standing order, etc....) ;
- Obtain information to understand the cause of the delay ;
- Explain the operation of the relevant products (current account, credit card and personal loan).
Your profile
- Excellent knowledge of Dutch and French;
- Customer oriented ;
- Team spirit ;
- Good verbal expression ;
- Punctual ;
- Energetic and productive ;
- Positive and professional attitude ;
- Stress resistant ;
- Empathy, listening to the customer ;
- Analytical mind.
