Client service officer
Luxembourg (City)
Open-ended
Selection & Interim
Join our client, an insurance company, as a Client Service Officer and be the primary point of contact for partner and client queries. You'll provide prompt and professional responses via various channels, ensuring a high level of service throughout the policy's lifecycle. With a degree in Economics or relevant experience in client services, finance, or insurance, you'll have the opportunity to build strong relationships, stay informed about industry developments, and deliver high-quality service. Don't miss out on this interesting challenge with competitive compensation. Apply now and be part of a dynamic team!
Description
- Serve as the primary point of contact for partner and client queries received through various channels such as email, fax, post, or telephone.
- Respond promptly and professionally to queries received via phone, email, or post from multiple partners, clients, or sales colleagues, ensuring a consistently high level of service.
- Process policy transactions, provide services, and resolve queries accurately and in a timely manner throughout the policy's lifecycle. This includes managing documents related to policies.
- Assist in conducting due diligence reviews of transactions in accordance with corporate standards.
- Build and maintain strong relationships with our sales consultants and all partners.
- Stay informed about our services, review procedures, and ensure that necessary quality improvements are implemented as needed.
Your profile
- University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services in the insurance sector
- Relevant experience in Finance or Insurance
- Aware of developments within the financial/insurance sector in general and competent in dealing with queries relating to funds and financial instruments
- Strong team player with excellent organisational and analytical skills
- Ability to work independently while keen to work as part of a team and support colleagues when needed
- Be able to clearly and comprehensively outline complex issues both verbally and in writing
- Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
- Strong prioritisation skills, flexible, reliable and responsible in challenging situations
- Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
- Take personal pride in delivering high quality service to internal and external clients
- Ability to demonstrate a high level of initiative and problem-solving capabilities
- Ability to work in a regulated environment and to respect the external and internal guidelines
- Ability to maintain performance and positive relationships in stressful/challenging situations
- Agility and pragmatism in a complex and changing environment
- Good command of MS office products
- Excellent command of English, French, and Flemish
