Collections Officer

Are you a communicative and results-oriented professional with experience in debt collections? Then the role of Collections Officer at our client is for you! You will analyze files, negotiate with customers for sustainable solutions and contribute to an excellent customer experience. With a competitive salary package including various fringe benefits and flexible working hours, our client offers a stimulating work environment in which you can develop your skills. Apply now and be part of a dynamic team committed to common goals and progress!

Description

  • You are responsible for the first part of the recovery process, which starts with the customer's first payment arrears. In case of non-repayment of the arrears (regularization) you transfer the file to Recovery for the enforcement of the securities;
  • You do not manage your own portfolio but mainly work on the files assigned to you, which does not prevent you from regularly intervening in other files of the Collections Center;
  • You are responsible for interacting with clients with a focus on resolution (punctual/structural/repayment capacity);
  • You strive to provide an excellent customer experience;
  • You analyze the file from a risk and legal point of view with the aim of working out a solution that meets the interests of the customer and the bank;
  • You are responsible for the administrative follow-up of the file;
  • You are actively committed to achieving the common objectives of the Collections Center.

Your profile

  • You have at least a bachelor's degree;
  • Experience within a similar position (debt collection management) is a plus;
  • You are a fluent communicator (both in writing and on the phone) and are bilingual Dutch/French (German and English are a plus);
  • You are customer-oriented and an excellent negotiator with a focus on achieving results;
  • You are empathetic and listening;
  • You look for sustainable solutions for the customer;
  • You are able to work independently and make your own decisions;
  • You are eager to learn and have great adaptability;
  • You are dynamic and enthusiastic and you do not shy away from a challenge;
  • You are a good team player and have a constructive attitude.

Offer

  • Monthly salary indication: less than € 3500
  • Our client offers you a competitive;
  • And plenty of fringe benefits such as: meal vouchers, double vacation pay, end-of-year bonus, group insurance, hospitalization insurance and ambulatory and dental care insurance, ecocheques, sports & culture vouchers, internet reimbursement ...;
  • You work flexible hours;
  • You have the option of telecommuting.

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