Account manager - Insurance sector

Description

As an Account Manager, you serve as the primary liaison among clients, intermediaries, and the Sales and Underwriting teams. You maintain a comprehensive overview of each relationship, ensuring that clients receive prompt and dependable service aligned with strategic goals.

Your Responsibilities:

• Manage requests from clients and intermediaries throughout the entire policy lifecycle, including onboarding, issuance, and follow-up.
• Verify the accuracy and completeness of received information, and proactively seek any missing details.
• Collaborate closely with the Underwriting department to evaluate risks effectively.
• Create and issue new insurance policies in a timely manner.
• Clearly communicate policy details and the associated processes to both policyholders and intermediaries.
• Ensure all tasks are completed within established turnaround times while maintaining high service quality.
• Maintain precise and current records in IT and CRM systems, documenting all communications with clients and stakeholders.
• Promptly escalate any complaints or requests for callbacks as necessary.
• Prepare detailed client reports, analyze data, and identify opportunities for enhancing process efficiency.
• Engage in additional business activities as required to support the overall effectiveness and efficiency of operations.

Your profile

The ideal candidate:

• Possesses a minimum of 3 years of professional experience in a related position within an insurance brokerage, insurance company, banking institution, or financial services sector.
• Demonstrates strong customer-centric abilities, exhibiting excellent communication skills—both verbal and written—across all levels of the organization, while employing a tactful approach.
• Exhibits a solid understanding of commercial principles and has the capability to make informed decisions considering broader business implications.
• Adopts a proactive, analytical mindset, employing data-driven strategies to resolve issues effectively.
• Capable of efficiently navigating multiple systems and adapting to evolving work processes while delivering precise results at a swift pace.
• Showcases outstanding organizational and time management skills, with a self-driven work ethic and the confidence to take initiative.
• Functions effectively as part of a team, particularly in a multicultural setting.
• Holds an insurance-related authorization, such as a sub-broker, broker, or agent license, which is advantageous; otherwise, the candidate must be prepared to pass relevant examinations or secure an exemption.
• Fluent in French or Dutch (Flemish), with a strong command of English—both spoken and written.
• For candidates fluent in Dutch (Flemish), proficiency in French at an advanced level is required; conversely, for those fluent in French, having advanced proficiency in Dutch (Flemish) is highly beneficial.
• Proficiency in additional languages is considered a significant asset.
• Demonstrates confidence and skill in utilizing Microsoft Office, Copilot, and CRM software.

Offer

Our client offers you:

• Monthly salary indication: unknown
• A permanent, full-time employment agreement compliant with Luxembourg regulations.
• Flexible working hours to suit your personal schedule.
• Up to 2 days per week of remote work options.
• An opportunity to contribute to the development of a new team in a rapidly evolving, niche market, supported by a global insurance organization.
• Continuous training, assistance, and opportunities for professional growth.
• A base salary complemented by a performance-driven bonus structure.
• Meal vouchers along with a retirement savings plan.
• A laptop and mobile device for your work needs.
• A cooperative, goal-oriented, and welcoming workplace atmosphere.

Apply How can I help you?