File Handler Administrators & Social Accounts
Brussels
Open-ended
Outsourcing
Are you the meticulous case manager we’re looking for? In this role, you’ll be responsible for managing clients under financial administration and handling the administration of social accounts and debt mediation. With your strong analytical skills and customer-focused approach, you’ll offer solutions that make a difference. You’ll contribute ideas for process improvements and collaborate as part of a dynamic team. We offer a permanent contract with a competitive salary, meal vouchers, and extra days off. If you’re looking for a challenging position in a fast-paced environment, apply now!
Description
- You are responsible for managing clients under financial guardianship: you carefully register and monitor cases and the individuals involved;
- You maintain social service records: you open, modify, and process the necessary documents;
- You handle the administrative management of debt mediation: you register mediators and establish the terms and conditions;
- You manage cases and closely monitor the progress of tasks, taking into account current priorities, agreements made, and daily consultations with your fellow case managers.
- Thanks to your sharp analytical skills, you offer appropriate solutions to clients, colleagues, and agency staff.
- You actively contribute ideas and make suggestions to improve processes and procedures, with a primary focus on the client and organizational efficiency.
- You provide customer-focused and empathetic service, both by phone and in writing, while adhering to applicable regulations.
- With a natural curiosity, you strive to continuously develop your knowledge and skills in this rapidly changing technological environment.
Your profile
- Possesses strong administrative skills with a keen eye for detail and precision;
- Has excellent customer-focused and communication skills;
- Is analytically minded and takes a critical approach to processes;
- Demonstrates problem-solving skills by thinking creatively and constructively, with a focus on optimizing processes and effectively addressing unforeseen challenges;
- Works well within a team and contributes to positive group dynamics;
- Is fluent in Dutch and French, with a basic knowledge of English.
Offer
- Monthly salary indication: € 2501 - € 3500
- As a consultant, we offer you a permanent contract with the following benefits:
- Attractive gross salary;
- Flat-rate expense allowance;
- Meal vouchers;
- Health insurance and group insurance;
- A company car or mobility budget after 1 year of employment;
- 12 additional days of paid time off on top of the statutory 20 days.
