Team Leader Life Retail Insurance
Brussels
Open-ended
Outsourcing
Join a dynamic team as a Team Leader in Life Retail Insurance, where your leadership and expertise will shape the future of customer service excellence! If you have a passion for guiding teams, enhancing service quality, and adapting to the evolving needs of clients, this is the perfect opportunity for you. Utilize your extensive industry knowledge to empower your team and drive results in a collaborative environment. With a focus on professional development and a supportive atmosphere, you’ll thrive while making a meaningful impact. Apply now to take your career to the next level!
Description
- You manage and guide your team, offering advice and support with daily responsibilities and providing training when necessary;
- You prioritize the weekly tasks of the team to ensure effective workflow;
- You identify opportunities for enhancing service quality in areas such as mail handling, telephone interactions, and complaints management;
- You instill a customer-centric mindset within the team by recognizing the needs and expectations of clients and brokers, adapting services accordingly;
- You ensure team performance and productivity by translating departmental goals into clear, actionable objectives;
- You support employee development through regular one-on-one meetings, coaching sessions, and performance evaluations, collaborating with your manager in these efforts;
- You lead informational or project-focused meetings to foster communication and collaboration;
- You create a positive and stimulating environment that encourages team members to thrive and develop their skills further;
- You collaborate with the Life Retail Manager to establish the team's strategic direction;
- You oversee the department’s allocated budget, ensuring effective management of resources.
- You analyze potential customer complaints and suggest appropriate solutions to address concerns.
Your profile
- Holds a minimum of a bachelor's degree, preferably in the fields of insurance or economics;
- Is a seasoned professional in life insurance, possessing comprehensive insights into the industry's operations;
- Has a minimum of 5 years of experience working within the life insurance domain;
- Exhibits strong leadership abilities, fostering trust among team members and driving results through a collaborative and performance-focused atmosphere;
- Is proficient in Dutch or French, with strong competency in the other official language;
- Demonstrates proficiency in the Microsoft Office suite, especially Excel and PowerPoint;
- Has knowledge of lean management principles, which would be considered a plus;
- Is detail-oriented, Organized, and skilled in managing priorities while adhering to tight deadlines;
- Possesses robust communication skills, effectively managing both internal and external stakeholders;
- Adopts a participative leadership approach, demonstrating the ability to quickly adapt and learn in a fast-paced environment;
- Is energetic, optimistic, and open to embracing new ideas and concepts.
Offer
- Monthly salary indication: unknown
- Indicative monthly salary: unknown
- As a consultant, we offer you a permanent contract with the following benefits;
- Attractive gross salary;
- Flat-rate expense allowance;
- Meal vouchers;
- Health and group insurance;
- A car or mobility budget after 1 year of activity;
- 12 ADV days on top of the statutory 20 days;
- Partial teleworking;
- The project is also possible on a freelance basis.
