Contactcentre Employee
Antwerp
Temporary term
Selection & Interim
In the role of Contact Center Agent for Everyday Banking at our client (a bank in the heart of Antwerp), you’ll be responsible for providing warm and expert support to customers and branch offices through various channels. You’ll analyze inquiries, offer solutions, and keep your knowledge up to date to effectively meet customer needs. Flexible working hours and the option to work from home an average of 60% of the time ensure a good work-life balance.
Description
Is making calls while reading from a script not your thing? It’s not ours either! We focus on the quality of your responses, customer satisfaction, and team performance. As a customer care expert, you’ll make a difference in our customers’ experience.Together with your colleagues, you’ll provide warm, personalized support to our customers and offices through various channels in our service and sales processes:
- After completing your training program, you’ll be an expert in your field. You’ll continuously update your knowledge of new products, processes, and digital features, among other things
- You’ll interact with customers and branch staff by phone, email, and through our messaging service. You’ll analyze their questions, conduct research, and provide appropriate solutions
- By actively listening, you’ll identify customers’ needs. You’ll assist customers with our digital applications or connect them with their branch manager
- You’ll actively contribute to your own growth, the growth of the customer service team, and the growth of the bank.
Your profile
- You have a bachelor’s degree and the corresponding level of thinking and work skills
- You enjoy collaborating to identify customer needs and proposing targeted solutions
- You embrace change as an opportunity for growth and are eager to take the initiative
- Important: Communicating clearly and openly at various levels comes naturally to you, in both Dutch and French. Excellent knowledge of French is essential.
Offer
- Monthly salary indication: € 2501 - € 3500
- You’ll have the opportunity to work the day shift (8:30 a.m./9:00 a.m. to 4:48 p.m./5:18 p.m.) and will be subject to the on-call schedule, which applies for a maximum of 10 days per quarter to cover unforeseen circumstances (late-shift on-call: 1:00 p.m. to 8:48 p.m. & Saturday-shift on-call: 9:00 a.m. to 12:18 p.m.)
- We believe a good work-life balance is just as important as a competitive salary. Work at the office or from home? The choice is yours. On average, you’ll work 60% of the time from home
- The opportunity to start very soon, at least until the end of the year—but who knows what might be discussed after that.
