Contactcentre Employee
Antwerp
Temporary term
Selection & Interim
In the role of Contact Center Agent for Everyday Banking at our client (a bank in the heart of Antwerp), you will be responsible for providing friendly and expert support to customers and branches through various channels. You will analyze inquiries, offer solutions, and keep your knowledge up to date to effectively meet customer needs. Flexible working hours and the option to work from home an average of 60% of the time ensure a good work-life balance.
Description
Is following a script while on the phone not your thing? It’s not ours either! We focus on the quality of your responses, customer satisfaction, and team performance. As a customer care expert, you make a difference in our customers’ experience.Together with your colleagues, you’ll provide warm, friendly support to our customers and offices through various channels in the service and sales processes:
- After completing your training program, you’ll be an expert in your field. You’ll continuously update your knowledge of new products, processes, and digital features
- You’ll communicate with customers and branch staff via phone, email, and messaging services. You’ll analyze their questions, conduct research, and provide appropriate solutions
- Thanks to your ability to listen, you identify customers’ needs. You assist customers with our digital applications or connect them with their branch manager
- You actively contribute to your own growth, that of the customer service team, and that of the bank.
Your profile
- You have a bachelor’s degree and the ability to think and work at that level
- You enjoy collaborating to identify customer needs and proposing targeted solutions
- You embrace change as an opportunity for growth and are eager to take initiative
- Important: Clear and open communication at various levels comes naturally to you, in both Dutch and French. Excellent knowledge of French is essential.
Offer
- Monthly salary indication: € 2501 - € 3500
- You will have the opportunity to work the day shift (8:30/9:00 a.m. to 4:48/5:18 p.m.) and will adhere to the on-call schedule, which applies for a maximum of 10 days per quarter to cover unforeseen circumstances (on-call late shift: 1:00 p.m. to 8:48 p.m. & on-call Saturday shift: 9:00 a.m. to 12:18 p.m.)
- We believe a good work-life balance is just as important as a competitive salary. Work in the office or from home? The choice is yours. On average, you’ll work 60% of the time from home
- The opportunity to start very soon, at least until the end of the year, but who knows what might be discussed after that.
