Technical Support Assistant

Reference: 10036065 Brussels Open-ended Selection & Interim

Description

• You log all incoming requests in a ticketing system, whether they are technical or non-technical questions, or concerns regarding billing, subscriptions, or the services we offer;
• You carefully analyze each request and attempt to resolve it yourself initially;
• You set up and monitor subscriptions across various platforms (radio, paging, MVNO, software licenses), while familiarizing yourself with various digital tools and systems;
• You communicate clearly and professionally with customers regarding incidents, scheduled maintenance periods, or the launch of new systems, thereby helping to foster a culture of transparency and trust;
• You will perform these tasks independently, accurately, and with a customer-centric approach, while having the opportunity to grow in terms of responsibilities and expertise.

Your profile

• Holds a bachelor’s degree;
• Has entry-level professional experience, ranging from 0 to 3 years;
• Demonstrates a good command of French; fluency in Dutch is essential; is able to understand and use technical English;
• Is proficient in Microsoft Office tools, including Outlook, Word, and Excel;
• Is eligible for an entry-level employment contract;
• Has some initial experience in customer service, although this is not a mandatory requirement; motivation, a desire to learn, and commitment are equally valuable qualities;
• Shows an interest in the field of telecommunications and digital technologies, with a willingness to gradually acquire technical skills;
• Feels comfortable in a help desk or service-oriented environment and enjoys using IT tools;
• Has a team-oriented mindset, strong communication skills, a strong customer focus, and a results-driven approach.

Offer

• Monthly salary indication: unknown
• An exciting role within a company that makes a significant social impact;
• Competitive compensation commensurate with your responsibilities;
• Meal vouchers;
• Comprehensive insurance coverage;
• 20 days of statutory annual leave, supplemented by 12 days of reduced working hours;
• A laptop and a smartphone with a service plan included;
• A strong focus on work-life balance;
• An office located in the heart of Brussels, easily accessible;
• A professional work environment where learning, cooperation, and personal development are priorities.

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