Contact Center Officer
Brussels
Open-ended
Selection & Interim
Join a dynamic team as a Contact Center Agent! In this key role, you’ll be the first point of contact for our customers, answering their technical and billing questions with professionalism.
You’ll have the opportunity to contribute to a culture of transparency while setting up and managing subscriptions across various platforms. If you’re motivated, passionate about customer service, and interested in digital technologies, this position is for you.
Enjoy a collaborative work environment in Brussels with competitive pay and great benefits! Apply now!
You’ll have the opportunity to contribute to a culture of transparency while setting up and managing subscriptions across various platforms. If you’re motivated, passionate about customer service, and interested in digital technologies, this position is for you.
Enjoy a collaborative work environment in Brussels with competitive pay and great benefits! Apply now!
Description
- You log all incoming requests in a ticketing system, whether they are technical or non-technical in nature, or involve billing, subscriptions, or the services we offer;
- You carefully review each request and attempt to resolve it yourself initially;
- You configure and monitor subscriptions across various platforms (radio, paging, MVNO, software licenses), while familiarizing yourself with multiple digital tools and systems;
- You inform customers clearly and professionally about incidents, scheduled maintenance periods, or the launch of new systems, thereby helping to foster a culture of transparency and trust;
- You perform these tasks independently, accurately, and with a customer-centric approach, while having the opportunity to grow in terms of responsibilities and expertise.
Your profile
- Holds a college degree or has equivalent experience;
- Has entry-level professional experience, ranging from 0 to 3 years;
- Must demonstrate a good command of French and an intermediate to advanced level of Dutch (B2-C1); must be able to understand and use technical English;
- Is proficient in Microsoft Office tools, including Outlook, Word, and Excel.
- Is eligible for an entry-level employment contract;
- Has some initial experience in customer service, although this is not a mandatory requirement; motivation, a desire to learn, and commitment are equally valuable qualities;
- Shows an interest in the field of telecommunications and digital technologies, with a willingness to gradually acquire technical skills;
- Is comfortable in a helpdesk or service-oriented environment and enjoys using IT tools;
- Has a team-oriented mindset, strong communication skills, a strong customer focus, and a results-driven approach.
Offer
- Monthly salary indication: unknown
- An exciting role within a company that makes a significant social impact;
- Competitive compensation commensurate with your responsibilities;
- Meal vouchers;
- Comprehensive insurance coverage;
- 20 days of statutory annual leave, supplemented by 12 days of reduced working hours;
- A laptop and a smartphone with a data plan included;
- A strong focus on work-life balance;
- An office located in the heart of Brussels, easily accessible;
- A professional work environment where learning, collaboration, and personal development are priorities.
Hi, I'm Philippine Delvaux,
Junior Career Advisor,
Is this job a good fit?