Sales & Service Advisor Contact Center - NL
Brussels
Open-ended
Selection & Interim
Are you a customer-focused professional who excels at communication and finding solutions? Join our team as a Sales & Service Advisor and help customers find their ideal insurance solutions! You’ll proactively engage with prospects and existing customers by phone and email, ensuring excellent service. With your business acumen and team spirit, you’ll make a valuable contribution to our organization. Are you open to new opportunities and eager to further develop your skills? Apply now and make a difference in a people-oriented environment!
Description
- Reach out to prospects and customers by phone or email to inform them about our insurance solutions.
- Handle incoming phone calls and written inquiries from customers on a variety of topics related to insurance and digital customer platforms.
- Listen carefully to customers’ needs and analyze them to offer personalized products and services.
- Ensure that customers or partners are referred to the appropriate experts for questions you cannot answer yourself.
- Adhere to KPIs and use them to measure and improve your performance.
Your profile
- You have a business-minded approach and are always there for the customer, with a focus on providing excellent customer service.
- You have strong communication skills and are an active listener.
- Customer focus comes naturally to you, and you enjoy offering solutions that meet customers’ needs.
- You think in terms of solutions, are results-oriented, and work accurately and meticulously.
- You have a cross-functional mindset and can collaborate effectively with different departments.
- You are a team player who invests in ownership, communication, and improving service delivery.
- You are fluent in Dutch and are willing to learn French in the future.
- You are open to change and willing to develop new skills.
- You are involved in change processes and have the opportunity to contribute ideas and help drive change.
- Experience in a contact center, customer service, and/or sales is a plus.
- Knowledge of non-life insurance is a plus.
- You are able to work effectively in both Dutch and French.
Offer
- Monthly salary indication: € 1501 - € 4000
- We are a cooperative insurance company dedicated to making insurance accessible to everyone. We also actively contribute to a more inclusive society through environmental and social projects.
- As a Belgian group, all decisions are made locally.
- We are committed to a people-oriented policy, both for our employees and our customers. We aim to be an organization that values human relationships while maintaining a strong position in the insurance market.
