B2C Onboarding Officer
Brussels
Open-ended
Selection & Interim
Join a dynamic company as a B2C Onboarding Officer! In this role, you’ll be the first point of contact for our customers, guiding them through their credit applications with professionalism and ease. You’ll use your sales skills to identify sales opportunities while ensuring applications meet compliance standards. With at least 2 years of call center experience, particularly in the banking sector, you’re ready to take on new challenges. Enjoy an attractive salary, competitive benefits, and real career opportunities. Apply now and make a difference!
Description
- You will be responsible for answering customer calls and handling their requests;
- You will initiate the credit application process with customers over the phone and follow up on their applications until they are finalized as quickly as possible;
- You will develop your business acumen by advising and supporting customers, analyzing their situations to propose the most appropriate solutions, and identifying opportunities for upselling;
- As the first point of contact, you will provide relevant information regarding the status of applications;
- You will demonstrate a business-minded approach, be motivated by challenges, and be committed to exceeding your goals;
- You will also be responsible for following up on credit applications by phone;
- You will verify the validity of contracts, supporting documents, and legal notices, and ensure their compliance;
- You will oversee the disbursement of funds into customers’ accounts;
- In the event of compliance issues, you will work with customers to identify appropriate solutions.
Your profile
- Has at least 2 years of relevant experience in a similar field;
- Possesses recognized technical expertise, particularly an in-depth knowledge of MS Office tools;
- Is familiar with call center tools, which is an added asset;
- Has solid experience in the call center sector, particularly in banking, with knowledge of the credit industry being an advantage;
- Is a native Dutch speaker and is fluent in French, with a good understanding of English;
- Demonstrates excellent business acumen and a strong interest in the credit sector;
- Combines customer focus, the ability to handle stress, and a team-oriented mindset;
- Performs tasks independently and in an organized manner, following a structured approach;
- Prioritizes accuracy and thoroughness in daily work;
- Enjoys interacting with customers over the phone and demonstrates ease in verbal communication.
Offer
- Monthly salary indication: € 2501 - € 3000
- Competitive gross salary;
- Flat-rate expense allowance;
- Meal vouchers;
- Health insurance and group insurance;
- A company car or mobility allowance after one year of service;
- 12 days of paid leave in addition to the 20 days required by law.
