Senior Claims Handler Engineering

Reference: 10035963 Antwerp Open-ended Selection & Interim

Description

• You will independently manage your own claims files in the area of technical insurance (such as Construction Site Risks, Ten-Year Liability, and Machinery Breakdown) and other insurance categories (Specialty Lines, Property), from the initial report through to compensation and case closure, including, if necessary, the initiation of a recovery action.
• You will analyze the data and facts following a claim report and accurately enter new claims files into an internal system based on information received from the insured and/or the broker.
• You appoint an adjuster and an attorney as needed and coordinate their work, in consultation with the broker.
• You report internal updates on major claims files to the underwriting department, management, headquarters, and the in-house risk management team.
• You proactively follow up on pending claims and continuously update the reserves based on developments in each case.
• After settling the claim, you assess the claim file for its merits regarding recovery and initiate any recovery actions against liable parties, with proactive follow-up.
• You coordinate and monitor claims files related to local policies within international insurance programs. You maintain contact with colleagues worldwide to identify any issues and strive to optimize claims management.
• You compile claims statistics and discuss them to support the underwriting department in the context of policy renewals.
• You regularly participate in meetings with fellow claims managers to exchange knowledge and experiences.
• You provide feedback to relevant colleagues on the interpretation of policy terms following a claim and make recommendations for updating the policy so that it better aligns with the insured’s activities.

Your profile

• Holds a master’s or bachelor’s degree, preferably in engineering.
• Has a thorough knowledge of construction techniques.
• Has at least 5 years of experience handling issues in engineering projects.
• Is fluent in Dutch, English, and French.
• Is able to work effectively both independently and as part of a team.
• Is astute and has an analytical mindset.
• Possesses strong communication skills, both verbal and written, and has a customer-focused approach.
• Is eager to learn and open to new developments.
• Is motivated and able to perform under pressure.
• Has extensive knowledge of Microsoft Office (Outlook, Word, Excel, etc.) and IT systems in general.
• Identifies strongly with our core values: Collaboration, Responsibility, and Performance.

Offer

• Monthly salary indication: € 4001 - € 6500
• A position within a stable and internationally recognized organization, where you can continue to develop yourself in a flexible manner as part of a team with a broad and varied range of responsibilities.
• A pleasant and modern work environment as part of a dynamic team, with the opportunity to work according to the “Activity-Based Working” principle. This allows you to work both in the office and from home (up to 12 days per month).
• An attractive salary that includes a 13th and 14th month’s pay, in addition to your vacation pay, supplemented by a performance bonus based on CAO 90, a cafeteria plan, and additional benefits such as a company car, group insurance, and hospitalization insurance.
• A generous leave policy, designed to ensure you stay in excellent mental and physical condition and can thrive professionally.

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