Cash collection agent
Brussels
Open-ended
Outsourcing
Join our team as a Collector Consumer Credit and play a vital role in helping individuals on their journey to a debt-free life! In this dynamic position, you'll engage with debtors, negotiate payment terms tailored to their circumstances, and foster positive relationships with stakeholders. With a robust onboarding process and personalized coaching, you'll be equipped for success in a supportive environment. If you possess strong communication skills in Dutch and French, hold a relevant degree, and have a knack for negotiation, this is your chance to thrive in the financial services arena. Apply now and embark on a rewarding career!
Description
- You take charge of evaluating outstanding debts. Engaging in phone conversations with debtors, you negotiate payment terms that align with their individual financial circumstances;
- Your primary focus is on telephonic communication, as you actively participate in dialing campaigns daily to connect with as many debtors as possible and to establish reliable payment agreements;
- You oversee recently canceled cases and guarantee the adherence to agreements. You track payment plans—whether amicable or judicial—through phone calls, letters, emails, and our specialized software tools;
- You cultivate positive relationships with various stakeholders, both internally and externally, including colleagues from different departments and business partners;
- You collaborate with us to assist individuals in achieving a debt-free life by determining the most effective strategies that satisfy the needs of all parties involved;
- You will receive an in-depth onboarding process and personalized coaching to support your development.
Your profile
- Possesses native or advanced proficiency in Dutch and French, along with a comprehensive understanding of English;
- Holds a Bachelor’s or Master’s degree in a relevant field;
- Has a minimum of 2 years of pertinent work experience in a similar role;
- Demonstrates a solid background in collection telephony;
- Brings experience in negotiation and has a foundational role as an administrative assistant, providing valuable insights for success in this position;
- Exhibits a keen interest in financial services and banking products;
- Communicates effectively with a strong diplomatic approach, prioritizing customer satisfaction;
- Capable of working autonomously with minimal supervision;
- Thrives in high-pressure situations and adapts easily to changing circumstances;
- Approaches challenges with a solution-oriented mindset;
- Maintains high standards of accuracy and quality in all tasks;
- Confidently leads discussions during phone conversations.
Offer
- Monthly salary indication: € 2501 - € 3000
- As a consultant, we offer you a permanent contract with the following benefits;
- Attractive gross salary;
- Flat-rate expense allowance;
- Meal vouchers;
- Health and group insurance;
- A car or mobility budget after 1 year of activity;
- 12 ADV days on top of the statutory 20 days.
