B2B Collection Agent

Description

In this role, you will be responsible for managing a leasing portfolio of business clients. You will identify risks in a timely manner, respond efficiently to client inquiries, and ensure the financial health of the organization. You will work closely with various departments to ensure that outstanding receivables are handled professionally.

• You will establish payment agreements and coordinate measures with customers and third parties whose accounts are in arrears, through to the closure of the account.
• You will continuously monitor the accuracy and progress of accounts and link the necessary actions to them, in accordance with established procedures.
• You handle cases and follow up on them correctly in the event of bankruptcy and ensure the recovery of leased vehicles.
• You ensure that your legal knowledge is always up to date.
• You answer customer questions in a friendly and professional manner.
• You identify potential high-risk customers and report them internally.
• You initiate and manage internal communication with the Sales, Finance, and Operations departments to resolve disputes efficiently.
• You send copies of invoices and payment statements at the customer’s request.
• You ensure the quality of customer data, such as addresses, contact information, and email addresses.
• You ensure that legal requirements, organizational policies, and departmental instructions are followed and that agreed-upon service levels are met.
• You report issues to your team leader and management and discuss them.
• You serve as a backup for your colleagues in the organization’s customer service department.

Your profile

The ideal candidate:

• Holds a bachelor’s degree in finance, accounting, or business administration, or can demonstrate equivalent experience.
• Has 3 to 5 years of work experience in accounts receivable management and credit monitoring for business clients.
• Has experience in a leasing environment, which is considered an advantage.
• Has knowledge of an ERP system; experience with Carwise is a plus.
• Has a strong analytical mindset.
• Is a professional communicator with excellent command of Dutch, French, and English.
• Is able to negotiate respectfully and assertively.
• Has the ability to achieve pre-set goals and handle difficult cases through de-escalation.
• Communicates clearly and in a structured manner.
• Is driven and well-organized.
• Has an eye for detail.
• Can work independently, proactively, and with a focus on results.
• Has a team-oriented mindset.
• Acts with integrity and handles confidential information discreetly.

Offer

• Monthly salary indication: € 4001 - € 4500
• The unique opportunity to collaborate with people from diverse backgrounds in an international environment.
• An organization that views its employees as a valuable asset and supports you in your personal and professional growth.
• Encouragement to seize opportunities and take on challenges; your initiative and creativity are highly valued.
• An open and informal corporate culture where new ideas are always welcome and there is plenty of room to further develop your career.
• A competitive salary in line with market rates and based on your experience, including a thirteenth month’s salary and vacation pay.
• A performance bonus of up to 8%.
• 32 days of leave per year, including 12 ADV days.
• A pension plan and hospitalization insurance.
• Meal vouchers worth 10 euros per day.
• Annual eco-vouchers worth 152 euros.

Apply How can I help you?