File Handler Administrators & Social Accounts
Brussels
Open-ended
Outsourcing
Are you the meticulous case manager we’re looking for? In this role, you’ll be responsible for managing clients under guardianship and handling the administration of social security accounts and debt mediation. With your strong analytical skills and customer-focused approach, you’ll provide solutions that make a difference. You’ll contribute ideas for process improvements and collaborate as part of a dynamic team. We offer a permanent contract with a competitive salary, meal vouchers, and additional vacation days. If you’re looking for a challenging role in a fast-paced environment, apply now!
Description
- You are responsible for managing clients under guardianship: you carefully register and monitor cases and the individuals involved;
- You maintain social service records: you open, modify, and process the necessary documents;
- You handle the administrative management of debt mediation: you register mediators and establish the terms and conditions;
- You manage files and closely monitor the progress of tasks, taking into account current priorities, agreements made, and daily consultations with your fellow case managers.
- Thanks to your sharp analytical skills, you offer appropriate solutions for clients, colleagues, and agency staff.
- You actively contribute ideas and make suggestions to improve processes and procedures, with a primary focus on the client and organizational efficiency.
- You provide customer-focused and empathetic service, both over the phone and in writing, while adhering to applicable regulations.
- With a natural curiosity, you strive to continuously develop your knowledge and skills in this rapidly changing technological environment.
Your profile
- Possesses strong administrative skills with a keen eye for detail and precision;
- Has excellent customer-focused and communication skills;
- Is analytically minded and takes a critical approach to processes;
- Demonstrates problem-solving ability by thinking creatively and constructively, focused on optimizing processes and effectively addressing unforeseen challenges;
- Works well within a team and contributes to positive group dynamics;
- Has a good command of Dutch and French, with a basic knowledge of English.
Offer
- Monthly salary indication: € 2501 - € 3000
- As a consultant, we offer you a permanent contract with the following benefits:
- Competitive gross salary;
- Fixed expense allowance;
- Meal vouchers;
- Health and group insurance;
- A company car or mobility budget after one year of employment;
- 12 additional vacation days on top of the statutory 20 days.
Hi, I'm Jeroen Goossens,
Senior Business Consultant,
Is this job a good fit?