Client Advisor Contact Center
Oost-Vlaanderen
Open-ended
Are you a customer-focused professional with a passion for finance? As a Contact Center Customer Advisor, you’ll serve as the link between our customers and their banking needs. You’ll handle questions and requests, offer tailored solutions, and identify new opportunities to boost customer loyalty. With your business acumen and excellent communication skills, you can make an impact in a dynamic work environment. We offer an attractive compensation package and countless opportunities for personal and professional growth. Join an inclusive and innovative culture and help us take customer satisfaction to the next level! Apply now!
Description
- You handle customer inquiries and requests in a professional and efficient manner (such as placing stock market orders and trackers, combating fraud, and resolving online banking issues), while adhering to internal procedures and applicable rules;
- You analyze customer needs to offer them customized additional products and services;
- Thanks to your proactivity, you do everything possible to identify new opportunities with existing customers, with the aim of increasing their loyalty and further developing the commercial relationship;
- You collaborate with various advisory centers and provide them with support to help them achieve their objectives;
- You stay continuously informed about developments within the banking sector (such as tax matters, products, and services).
Your profile
- Is comfortable interacting with customers—whether in person, over the phone, or in writing—and has a strong commercial mindset;
- Possesses excellent organizational skills, works with precision, and follows procedures carefully;
- Is flexible and can quickly switch from one task to another;
- Remains calm and resilient in stressful situations;
- Maintains a positive attitude and professional demeanor, even under pressure;
- Holds a bachelor’s degree (preferably in finance or economics) and demonstrates a genuine interest in the financial sector.
Offer
- Monthly salary indication: € 2501 - € 3500
- Emotional and mental support: assistance with life challenges, illness, and mental well-being, as well as a culture that encourages openness and feedback;
- Physical well-being: preventive health initiatives, an ergonomically designed workspace, and attractive Flex Reward options (such as bicycle leasing, medical checkups, training courses, and inspirational lectures);
- Social connection: an inclusive and collaborative work atmosphere with clear communication in a dynamic and innovative environment;
- Financial stability: an attractive compensation package including meal vouchers, health and group insurance, a cafeteria plan, and opportunities for personal and professional growth throughout your career.
