SME Claims Handler
Oost-Vlaanderen
Open-ended
Selection & Interim
Are you the experienced SME claims manager we are looking for? In this role, you will advise clients on their claims, manage a diverse portfolio of companies, and ensure a personal approach to claims handling. With your strong communication skills and proactive attitude, you know how to build trust even when delivering difficult messages. You will be part of an enthusiastic team that offers room for your development and where a healthy work-life balance is highly valued. Does this sound like your next challenge? Apply now and join our team!
Description
- You advise customers on their claims and closely monitor these claims from start to finish.
- You manage a customer portfolio that mainly consists of businesses.
- You ensure that claims are interpreted correctly and handle claims files in a personal and committed manner.
- You are active in various insurance branches, including car, fire, and liability.
- You perform the necessary administrative tasks correctly and on time in our management system and in the insurers' online platforms.
- You contribute ideas for solutions for customers with regard to claims handling and possible extensions of coverage.
- You mediate with insurers in the event of rejections and work with the relevant account manager to find commercial solutions.
- Customers, insurers, and experts rely on your professional communication, even when conveying difficult messages.
- You keep the commercial department informed of claims settlements by insurers and the quality of policies.
Your profile
- Has a bachelor's degree, preferably in finance and insurance, or has relevant experience that compensates for this.
- Has extensive experience in claims management, specifically focused on SMEs and companies. Knowledge of ABR and/or BA is considered a plus.
- Demonstrates a strong sense of responsibility and is able to set priorities independently and organize work effectively.
- Has good communication skills and proactively engages in dialogue to find a balanced solution between all parties involved.
- Has knowledge of the BRIO system, which is considered an important added value.
- Contributes to positive team dynamics and reinforces the great working atmosphere within the team.
Offer
- Monthly salary indication: € 3501 - € 4500
- A warm welcome to a team of enthusiastic colleagues.
- The unique opportunity to combine the personal approach of a local broker with the expertise of a large insurance broker.
- A stimulating work environment that offers room for independence, initiative, and plenty of opportunities for growth.
- Solid training, supplemented by a wide range of continuing education opportunities to further develop your skills.
- A strong focus on a healthy work-life balance, with flexible working hours and the option to work from home.
- An attractive salary package with fringe benefits and a social policy that supports you.
