Claims Handler Marine
Antwerp
Open-ended
Selection & Interim
Are you an analytical and service-oriented professional with experience in claims management? As a Marine Claims Handler, you’ll play a central role in managing claims files, from initial reporting to closure. You’ll have the opportunity to expand your knowledge within an international organization that values collaboration and professional development. With a flexible work environment and a competitive salary—including a bonus and generous leave policy—they offer you the space to grow. Does this sound like your next step? Apply now and make a difference!
Description
In this role, you will be responsible for managing claims files from start to finish. Your responsibilities will include the following:- You will manage claims files from start to finish, from the moment a claim is filed through to payment and closure, including initiating recovery actions where necessary.
- You will analyze the details and facts following a claim report and correctly register new claims files in an internal system based on information provided by the insured and/or broker.
- If necessary, you will appoint an expert and coordinate the follow-up in consultation with the broker.
- You will report internal updates on significant claims files to the underwriting department, management, headquarters, and the in-house risk management team.
- You will actively monitor open claims files and continuously update the reserves in line with the progress of each file.
- After the claim is settled, you assess the case on substantive grounds for recovery and, if necessary, initiate recovery actions in collaboration with recovery agents and attorneys.
- You coordinate and monitor claims related to local policies within international insurance programs, and maintain contact with colleagues worldwide to identify potential issues in a timely manner with the aim of optimizing claims management.
- You compile claims statistics and discuss them with the underwriting department to support policy renewals and the preparation of profit-sharing calculations.
- You regularly participate in meetings with fellow claims managers to share and exchange knowledge.
- You regularly consult with brokers, experts, and attorneys to stay well-informed.
- You provide feedback to all relevant colleagues regarding the interpretation of policy terms following a claim and propose adjustments to the policy so that it better aligns with the insured’s activities.
Your profile
The ideal candidate:- Holds a master’s or bachelor’s degree, or has equivalent experience.
- Preferably has experience in claims management in Marine Cargo.
- Speaks excellent Dutch and French, and has a good command of English.
- Can work both independently and as part of a team.
- Works accurately and has strong analytical skills.
- Possesses strong communication skills, both verbal and written, and has a service-oriented attitude.
- Is eager to learn and open to new developments and ideas.
- Is motivated and can handle stressful situations well.
- Has extensive knowledge of Microsoft Office (Outlook, Word, Excel, etc.) and general IT systems.
- Identifies with the core values: Collaboration, Ownership, and Performance.
Offer
Our client offers you:- Monthly salary indication: unknown
- A position within a stable and internationally recognized organization, where you can continue to develop your skills in a flexible manner as part of a team with a diverse range of responsibilities.
- The opportunity to work in a modern and inviting work environment, with an energetic team that practices "Activity-Based Working," both in the office and from home (up to 12 days per month).
- A competitive salary, including a 13th and 14th month in addition to your vacation pay, supplemented by a bonus in accordance with CAO 90 and a cafeteria plan.
- Group insurance and hospitalization insurance for extra peace of mind.
- A generous leave policy, so you can stay in top shape mentally, physically, and professionally.
