Client Advisor
Vlaams-Brabant
Open-ended
Selection & Interim
Are you the customer-focused professional we are looking for? As a Customer Advisor, you will be the first point of contact for private customers and will help them with their financial needs. You will build relationships based on trust and provide the best solutions, while encouraging customers to use digital tools. With your analytical skills, you will recognize opportunities and offer personalized proposals. We offer an attractive salary, a dynamic work environment, and plenty of opportunities for growth and development. Are you ready for this challenge? Apply now and make a difference!
Description
- You are the first point of contact for private customers and help them with their daily banking and insurance needs, as well as other financial requirements;
- You listen actively and ask specific questions to find the best solution together with the customer;
- You build a relationship of trust with customers, so that they feel understood and supported;
- You encourage customers to use digital tools and platforms.
- You refer customers to specialists, such as insurance advisors and financial advisors, if their needs are more complex.
- You analyze the customer's situation and identify opportunities for additional products or services;
- You support customers in opening accounts, applying for loans, insurance, and investments;
- You draw up personalized proposals and clearly explain the terms and conditions to the customer;
- You work with commercial targets and contribute to the joint result;
- You actively follow up on leads generated by campaigns, marketing actions, and referrals.
- You undertake targeted telephone campaigns based on specific lists.
- You ensure the correct execution of all transactions in accordance with laws and regulations.
- You work with colleagues to offer customers smooth service;
- You systematically follow up on files and record all actions in the internal systems;
- You carry out simple transactions and familiarize yourself with the basic products;
- You learn under close supervision and develop yourself through observation and practical experience;
- You report to the team leader or senior.
Your profile
- Fluent in Dutch; has good French skills and basic to good knowledge of English;
- Has at least a bachelor's degree in finance, economics, business management, or has gained relevant work experience;
- Is customer service-oriented and adapts to the customer's situation to always find a suitable solution;
- Communicates clear and understandable information, even when it is complex, and is an active listener;
- Collaborates with colleagues, shares knowledge, and offers support where necessary;
- Has the ability to analyze needs and translate them into concrete recommendations;
- Is results-oriented and plans targeted actions to achieve commercial objectives;
- Demonstrates digital flexibility and adapts to different technological tools and platforms.
Offer
- Monthly salary indication: € 3001 - € 4000
- An attractive salary commensurate with your experience and qualities;
- A lively and stimulating working atmosphere;
- Opportunities for personal and professional development;
- Guidance from an expert and experienced team;
- Prospects for career development within the organization.
