Claims Specialist

Description

• Reviewing new notifications to make an initial view of their complexity and/or severity to

determine at what level they need to be handled;

• Working with Claims Managers and Claims Specialists to review high value and complex

claims as part of a development plan;

• To help achieve our vision of being a leading provider of commercial claims solutions,

delivering a first class claims handling service;

• Handling and resolving claims efficiently and fairly in accordance with the Claims

Charter/Code of Conduct and Claims Process Guidelines;

• Follow at all times applicable claims reserving philosophy and claims standards with

appropriate referral;

• Liaising closely with relevant stakeholders throughout the life cycle of the claim. For

example the policyholder, broker and co-insurers, actuaries and underwriters;

• Ensuring compliance with best practice, service and communication through system

reporting and internal file audits;

• Ensuring compliance with approved Panel list including provision of direction to external

lawyers and adjusters;

• Working with underwriters and business development managers in order promote good

working practices and relationships with clients;

• Checking and drafting terms and conditions of wordings and/or pre-contractual

agreements (wording and special conditions);

• Review various legal documents and provide expert legal support and advice to local

management;

• Design and deliver legal training to the underwriters and business development managers;
• Draft and manage certain legal documents (such as NDAs) and oversee legal aspects of

local business;

• Ensure good file maintenance and record keeping;
• Ensure own expense control is reasonable;
• Relationship building, developing LSM market recognition and promoting the LSM brand

(including participation in industry conferences/committees, both by way of attendance
and/or presentation, steering committee/market meetings, meetings with brokers and
insureds to discuss trends and developments or in the context of an existing claim and
assisting Marine and Aviation Underwriters in their marketing efforts);

• Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service;
• Adherence to all relevant regulatory requirements forms part of your role, and the

demonstration of behaviors as set out in the Conduct Risk Policy, as they relate to your role,
is core to LSM's commitment to placing cust.

Your profile

• Law degree and a licensed attorney;
• Considerable insurance claims expertise and minimum of 5 years work experience in similar role;
• Ability to make decisions and exhibit sound and reasoned judgment and/or refer upwards as appropriate;
• Superior organizational, interpersonal and relationship building skills;
• Excellent analytical and oral/written presentation skills;
• Excellent negotiation and communication skills;
• Fluent in Dutch, French, and English, with strong communication skills across all three languages;
• Ability to work alone or as part of a team;
• Ability to set an example to self and team; to review, maintain and improve company;

systems and procedures and to encourage others to do so to ensure efficiency;

• A confident personality with the ability to consult and challenge appropriately, as required, with internal and external clients;
• Self-motivated and dynamic;
• Ability to manage/prioritise multiple tasks;
• Ability to motivate, develop and mentor more junior team members for the benefit of the individual and the Company;
• Good IT skills.

Offer

• Monthly salary indication: € 5001 - € 7500
• Our client offers you a competitive salary that aligns with current market trends for experienced claims professionals in Belgium, based on recent industry data;
• The overall compensation package typically includes a stable base salary complemented by variable components such as bonuses, benefits, and additional forms of remuneration;
• The final terms of the offer will be contingent upon factors such as your experience, area of specialization, level of responsibility, and the type of insurance organization;
• Claims specialists often fall within a highly competitive compensation bracket, given the intricate nature of claims management and the requirement for both technical proficiency and communication skills;

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