Teamleader claims automotive
Antwerp
Open-ended
Selection & Interim
Are you an experienced claims management professional (e.g., auto or fire) with leadership qualities? We are looking for a Team Leader Claims Automotive who will ensure that claims are handled efficiently and in a customer-focused manner. In this versatile role, you will not only be responsible for claims handling, but also for guiding your team and ensuring optimal collaboration. With an attractive salary and excellent benefits, including a company car and flexible working hours, we offer you the opportunity to take your career to the next level. Apply today and make a difference!
Description
As Team Leader Claims Automotive, you will have a dual role within the team:- You will act as a claims manager:
- You will ensure the optimal handling of customer claims files and will be the point of contact for any problems or complaints.
- You will thoroughly analyze claims files and negotiate with customers, the other party, insurers, experts, and lawyers.
- You always develop effective solutions, taking strict deadlines into account.
- You handle each file from start to finish: from opening to follow-up, payment, and finally closure and archiving.
- You keep a close eye on the agenda and incoming mail.
- You compile claims statistics and interpret them in collaboration with your team members.
- You are also a team leader:
- You provide support to the administrators under your responsibility with questions from customers, insurers, and other parties involved.
- You manage Block Payments.
- You approve vacation days and monitor the team's absences.
- You organize and manage the leave planning and backup for the team.
- You organize a monthly team meeting.
- You are involved in the recruitment process for new employees and provide training for them in the various systems.
Your profile
The ideal candidate:- Has a bachelor's degree in insurance, economics, or a similar field, or:
- Has at least 5 years of experience in a claims department (auto or fire), with initial experience in personnel management considered a plus.
- Is fluent in Dutch and very good in French, and has a solid command of English.
- Always works with a focus on customer satisfaction and results.
- Has excellent listening and communication skills.
- Is a true team player and has the ability to inspire a team.
Offer
- Monthly salary indication: € 4001 - € 5000
- An attractive total package with extra vacation pay and a thirteenth month as a bonus.
- An electric company car, including a charging card and the installation of a charging station at home.
- A net allowance of €175 per month.
- A laptop for professional use.
- A smartphone with a subscription.
- An attractive collective labor agreement bonus of 90.
- A future-oriented pension plan that also provides coverage in the event of disability and death.
- Hospitalization insurance for extra security.
- The option to work from home two days a week (after the induction period).
- Meal vouchers worth €8 per day.
- A generous number of vacation days: 20 statutory days, 12 ADV days, and 2 extra "well-being days."
