Assistant Customer Services Facility
Brussels
Open-ended
Outsourcing
Join a dynamic team as a Facility Customer Support Assistant! You will be the key point of contact for managing internal user requests, ensuring quality service and effective communication. With at least two years' experience in a similar role, a bachelor's or master's degree, and fluency in Dutch and French, you will contribute to the continuous improvement of our service. An excellent opportunity for those with knowledge of Facility Management and technical tools. Apply now for an exciting project on a freelance basis!
Description
- You receive, record and follow up requests from internal users (maintenance, technical interventions, general services, etc.);
- You ensure clear, professional communication with requesters;
- You use Facility Management tools to encode and track tickets;
- You actively contribute to continuous service improvement.
Your profile
- You have at least two years' experience in a similar role;
- You have a bachelor's or master's degree;
- You are fluent in Dutch and French. Knowledge of English is an asset;
- You have already worked in a contact center or customer-oriented environment;
- You have a good knowledge of facility management;
- You are comfortable with technical building management tools (knowledge of Archibus is a plus).
Offer
- Project on a freelance basis.
