Supervisor Back Office
Brussels
Open-ended
Selection & Interim
Are you a natural leader with a passion for team development and customer focus? In the role of Supervisor Back Office, you will be responsible for the daily management of a dynamic team of ten employees. You guarantee the quality of our services, encourage a positive work atmosphere and contribute to the optimization of processes. With your excellent communication skills in both Dutch and French, you know how to motivate team members and support customers professionally. This full-time position offers room for growth and development, a nice work culture and a competitive salary. Grab this opportunity and apply today!
Description
- You will be responsible for the day-to-day management of a team of approximately ten employees;
- You ensure that service level agreements (SLAs) are met and achieved;
- You motivate your team and encourage a positive work atmosphere;
- You monitor the quality of telephone communications and perform quality checks;
- You analyze and track SLA criteria such as accessibility and customer satisfaction;
- You establish and proactively manage schedules;
- You provide support for complex customer queries and do so professionally;
- You ensure compliance with recommendations from audits and laws and regulations;
- You organize team meetings, training sessions and one-on-one feedback meetings;
- You identify areas for improvement and work to optimize work processes;
- You report to the Operations Manager and ensure clear communication.
Your profile
- Has a fluent command of both Dutch and French and has excellent communication skills;
- Has a strong sense of team spirit and knows how to work closely with other team leaders;
- Is able to act decisively, but at the same time has an empathic approach;
- Is not afraid to cut knots and make decisions;
- Works proactively and thinks solution-oriented, recognizing potential problems and offering alternatives;
- Holds at least a bachelor's degree or has equivalent experience.
Offer
- Monthly salary indication: € 3001 - € 3500
- An exciting and varied full-time position in which you can use all your qualities and there are opportunities for personal input and growth;
- A collegial and informal working atmosphere, where teamwork and cooperation are highly valued;
- An optimal work-life balance;
- A salary that rivals market standards, complemented by attractive fringe benefits;
- The chance to further develop yourself through a variety of training opportunities;
- Flexibility to work from home;
- The opportunity to participate in interesting and challenging projects.
