Complaints Handler
Brussels
Freelance
Outsourcing
Are you the driven Complaints Handler we are looking for? In this role you are responsible for independently investigating and resolving customer complaints. You work closely with various departments and contribute to process optimization with your insights. With a positive and proactive attitude, you will manage your own complaints portfolio and ensure excellent customer communication. Do you have 3 to 8 years of relevant experience and a bachelor's degree? Then take the next step in your career with an attractive salary and excellent benefits. Apply now and strengthen our team!
Description
- You independently investigate the complaint and evaluate the consequences of the case;
- You consult with various departments within the organization, including outside your team, to come up with a solution in line with the organization's strategy;
- You communicate the solution to the customer, both orally and in writing, and always within the set deadlines that depend on the relevant segment of the complaint;
- You use your understanding of the bottlenecks to propose and share sustainable improvements. In this way, you contribute to the optimization of processes and products;
- You keep your knowledge of the products up to date in an independent manner so that you remain efficient in finding solutions.
Your profile
- Independently manages own portfolio of complaints and has a positive and proactive attitude;
- Works with precision and efficiency on all tasks;
- Functions well within a team, where collegiality and willingness to support others are highly valued;
- Possesses 3 to 8 years of relevant experience;
- Has at least a bachelor's degree or equivalent experience;
- Has a good knowledge of financial products;
- Is Dutch-speaking or French-speaking.
Offer
- Monthly salary indication: unknown
- As a consultant, we offer you a permanent contract with the following benefits;
- Attractive gross salary;
- Flat rate expense allowance;
- Meal vouchers;
- Health and group insurance;
- A car or mobility budget after 1 year of activity;
- 12 ADV days on top of the legal 20 days;
- Partial telecommuting;
- The project is also possible on a freelance basis.
