Contact Center Advisor
Brussels
Open-ended
Selection & Interim
Join our client as an Insurance Advisor. You will be the privileged link with our customers, managing queries through various channels. Provide high quality answers and advice, develop our portfolio, and lead outbound call campaigns. Enjoy a dynamic environment, in-depth training and competitive benefits. Become a major asset in an innovative company where flexibility and professionalism come together.
Description
- You are the first line of contact with our customers and prospects, dealing with requests received by e-mail, telephone, post, etc.
- You respond to our members' requests/questions and provide high-quality answers and advice. You understand their needs and respond in a professional and positive manner. You follow customer files from A to Z.
- Working closely with the marketing department and sales team, you will contribute to the development of our affiliate portfolio.
- You advise and support members/prospects on their products (pension, guaranteed income, various insurance products, etc.).
- You conduct outbound call campaigns to prospects/members to schedule appointments with regional advisors.
- You guarantee documented and professional follow-up. All information and actions are recorded and processed according to established procedures.
Your profile
- You have at least a bachelor's degree or equivalent through experience
- A first professional experience in the insurance field is a plus
- You enjoy contact with customers. You can communicate to a high standard, are at ease in writing (excellent spelling) and are able to adapt to a demanding interlocutor.
- You have an excellent knowledge of Dutch with a good grounding in French.
- You are reliable and meticulous, able to juggle sales and administrative tasks: every file and follow-up is documented.
- You have good sales and negotiation skills; you know how to argue and deal with objections.
- You're a pleasant colleague who integrates easily into your team, while being autonomous. You know how to stay focused on your tasks.
Offer
- Monthly salary indication: € 1501 - € 3000
- We offer you an exciting job in a dynamic working environment, with a good work-life balance.
- We offer an open-ended contract and an attractive salary with a wide range of benefits in kind such as luncheon vouchers, group insurance and hospitalization insurance.
- As a new employee with our customer, you can count on in-depth training. We want to invest in you. To this end, we organize hands-on and on-the-job training with in-house trainers.
- You'll be working in an atypical, pleasant and flexible environment
- After in-house training, you'll be able to work several days a week from home.
