Claims Supervisor
Antwerp
Open-ended
Selection & Interim
Are you an experienced manager in the claims management sector and ready to lead a team to success? As Team Leader Claims, you will be responsible for translating strategic goals into concrete team objectives. You will encourage collaboration, coach team members, and monitor the progress of cases and processes. With excellent communication skills and a focus on improvement, you will be the key to the team's success. Apply now and make an impact in a dynamic environment!
Description
- Translate management's strategic goals into concrete team objectives.
- Encourage cooperation and team spirit, with a focus on the collective interest.
- Coach and support team members in their professional development.
- Monitor the progress of files, processes, and deadlines.
- Intervene in a timely manner when bottlenecks arise and make adjustments where necessary.
- Improve and streamline administrative and operational processes.
- Coordinate communication within the team and with other departments.
- Report regularly to management on progress and points of attention.
- Manage leave planning and ensure adequate staffing levels.
- Advise on recruitment, departures, and salary policy (without decision-making authority).
Your profile
- Has a master's or bachelor's degree, or comparable work experience.
- Has demonstrable managerial experience.
- Approximately 5 years of experience as a claims manager in the automotive sector.
- Fluent in Dutch and French, both written and spoken.
- Knowledge of German and English is an additional advantage.
- Strong leadership and coaching skills, and able to effectively manage and motivate a team.
- Has excellent organizational skills and can set priorities, even under increased work pressure.
- Communicates clearly and effectively, both verbally and in writing, and can convey information clearly.
- Is decisive and remains calm under pressure, with the ability to switch gears quickly and make decisions.
- Has a process-oriented mindset and focuses on continuous improvement and innovation within the team.
- Is customer- and quality-oriented, and ensures that services meet high quality standards.
- Is a true team player and interacts well with colleagues.
Offer
- Monthly salary indication: € 4001 - € 4500
- An attractive year-end bonus in the form of a 13th month's salary.
- Comprehensive hospitalization insurance, including coverage for outpatient care and dental costs for the family.
- The option to lease a bicycle, so you can commute to the office sustainably.
- Bicycle allowances or public transport reimbursements to support your commute.
- A flexible working hours scheme with the option to take a few flex days for extra flexibility.
- In addition to your statutory vacation days and flex days, you will accrue up to 15 ADV days.
- You are expected to be in the office at least 2 days a week, which gives you the opportunity to work from home 3 days a week, including the necessary hardware and a home working allowance.
- Various premiums on top of the statutory sector premiums, which contribute to your total remuneration.
