Senior Claims Analyst
Luxembourg - no specific region
Open-ended
Selection & Interim
Join a dynamic team as a Senior Claims Analyst and take your career to the next level! In this role, you will manage customer inquiries and oversee claims cases while conducting thorough investigations and ensuring transparency throughout the process. You will work collaboratively with internal stakeholders to enhance claims management and deliver exceptional service. If you have 3-5 years of experience in claims, fluency in German and English, and a passion for problem-solving, we want to hear from you. Enjoy the benefits of a permanent contract with an attractive salary package while making a meaningful impact!
Description
- Manage and address inquiries from customers and both internal and external contacts to deliver a focused and efficient claims service in line with our client's reserving philosophy.
- Oversee claims cases while conducting thorough investigations and accurately inputting relevant data into systems to ensure transparency and an adequate audit trail.
- Interpret and collect information effectively to facilitate proactive claims management.
- Address inquiries from internal customers and third parties regarding claims and deliver timely status updates.
- Collect and analyze data using established tools and methods, and provide recommendations to assist the department in resolving claims promptly.
- Provide outstanding service in day-to-day claims activities.
- Adhere to and work within the established governance structure for claims, including claims manuals and quality assurance evaluations.
- Contribute to the development and assessment of success against specific customer claims handling protocols, ensuring the understanding and fulfillment of customer needs and expectations.
- Monitor the performance of the Claims team to enhance staff development and retention within your area of responsibility.
- Support the Head of Commercial Services in various tasks and initiatives.
- Foster strong working relationships with key internal stakeholders, including the global claims community.
- Carry out administrative and organizational responsibilities for the team as needed.
Your profile
- Minimum of 3 to 5 years of experience in a claims position or a comparable role, preferably within the insurance industry.
- Fluency in German and English, with proficiency in additional languages viewed as advantageous.
- Demonstrated management, analytical, and problem-solving capabilities through previous achievements in claims or a similar field.
- Exceptional oral and written communication abilities, as evidenced by experience collaborating with brokers and clients.
- Strong organizational and time management skills, capable of delivering accurate work while adhering to deadlines.
- Proficient in computer usage, including familiarity with Microsoft Office applications.
- Positive approach toward interactions with both internal and external clients.
- Detail-oriented mindset.
Offer
- Monthly salary indication: € 5501 - € 6500
