Claims Administrator Fire & Car
Antwerp
Open-ended
Selection & Interim
Are you the Claims Administrator Fire & Auto we are looking for? In this versatile position, you will be the first point of contact for customers with claims and ensure the prompt, accurate handling of their files. You will have the opportunity to resolve complex situations and make a positive impact on the experience of victims. With your communication skills and pragmatic approach, you will be able to collaborate with a variety of stakeholders. Discover a competitive salary and attractive benefits, including flexible working hours and extensive training opportunities.
Description
- You are the point of contact for questions and advice regarding your clients' fire and auto claims files;
- You handle claims files as quickly, accurately and precisely as possible, so that your clients receive the best possible assistance, while respecting the victim's rights;
- You gather and analyze factual and legal elements to correctly assess damages and make a valid estimate guarantee and liability;
- You guarantee the correct application of the rules and carefully check the procedures and conformity of all data;
- You follow the Belgian and international legislation on damages;
- You are in constant contact with all parties involved, from the client to the expert, providing them with clear and accurate information on their claim and ensuring its successful settlement;
- You make every effort to provide effective and professional assistance or keep them informed in order to reach a favorable settlement;
- You guarantee optimal financial and administrative follow-up to your clients: you perform the required accounting operations and payments and finalize the files correctly within a reasonable period of time;
- You manage complex files with involved parties for amounts above 15,000 euros;
- You prioritize line 2 files and assist your line 1 colleagues in increasing the files.
Your profile
- You have at least 2 years of professional experience in the insurance or financial sector;
- You hold a bachelor's degree in an economic field such as accounting, finance, insurance, banking or law or equivalent through experience;
- You have initial experience in handling fire and/or auto claims;
- You have an excellent command of Dutch and a good knowledge of French;
- You enjoy performing administrative tasks and appreciate telephone contact with customers;
- You are versatile with excellent communication skills and your actions are focused on customer satisfaction;
- You are pragmatic in solving problems, you value quality and have an eye for detail;
- When working with others, you demonstrate the required maturity and helpfulness;
- You are flexible, stress-resistant and customer-oriented.
Offer
- Monthly salary indication: € 2501 - € 4500
- A competitive salary, possibly supplemented by personal and collective bonuses and of course meal and eco cheques, full reimbursement of public transport and a cafeteria plan;
- From group insurance to ambulatory and hospitalization insurance (family members can also join at a preferential rate) and discounts on our other insurance products;
- Flexible schedule of 35 hours per week, 36 days leave per year to recharge, as well as the option to work from home, up to 3 days per week;
- Sports classes at work, employee wellness programs and workouts, to keep you in top shape, both physically and mentally.
