KYC - Improvement Support Officer

Description

• You contribute to correct customer evaluation and are responsible for identifying and implementing improvements in collaboration with our various stakeholders, where you always defend our interests.
• You participate in strategic (pilot) projects and you monitor the quality of the tasks performed.
• You welcome new colleagues and help them settle in. Organizing workshops on solving complex problems and updating our work instructions are also part of this.
• You carry out hierarchical controls and quality checks to ensure that processes run smoothly. Based on analyses, you define actions to improve performance.
• You are responsible for managing accesses, monitoring incidents and supporting robots.
• You handle complaints and assist in problem solving.

Your profile

• You have experience in KYC.
• You can express yourself fluently in Dutch, French and English, both orally and in writing.
• You work accurately, proactively and result-oriented. You are risk aware.
• You are open to change and continuous improvement.
• You like working in a team. You support your team members where necessary and contribute to a positive working atmosphere.
• You value open communication and feedback.

You share information, both verbally and in writing, in a clear, structured, accurate, concise and fact-based manner.

• You have mastered Microsoft Office and are willing to learn to work with TPX, Calypso, Atlas and Ecarina.

Offer

Our client offers you:

• Monthly salary indication: € 2501 - € 3000
• An attractive salary package tailored to your experience and qualifications.
• Flexible working hours to promote a good work-life balance.
• The opportunity for professional development through training and education.
• A dynamic and supportive work environment with enthusiastic colleagues.
• Extensive leave opportunities for vacations and personal time.
• A successful company with an eye for innovation and growth.

Apply How can I help you?