Customer Engagement Operational Support

Reference: 10034946 BrusselsBrussels Open-endedOpen-ended OutsourcingOutsourcing
Are you passionate about customer experience, targeted campaigns and continuous improvement? Join a dynamic team within a company active in the automotive and financial sectors, where your skills in communication, operational follow-up and customer data analysis will make all the difference! You'll be actively involved in visible, concrete projects with a direct impact on customer satisfaction and loyalty. In a hybrid, stimulating and caring environment, you'll benefit from a rewarding mission within an innovative, forward-looking organization.

Description

  • You contribute to the implementation and monitoring of NPS surveys among B2C and B2B customers and the partner network. You will help analyze the results and prepare clear, useful reports.
  • You help deploy loyalty and contract renewal campaigns.
  • You monitor the quality of leads generated via the website and ensure their proper processing in internal tools.
  • You ensure the quality of messages transmitted throughout the customer journey.
  • You update FAQs and information materials according to feedback from the field, and suggest ways of improving them.
  • You structure customer experience data and make it usable to support decision-making.

Your profile

  • You have at least two years' experience in a marketing, customer support or operations function.
  • You are fluent in French or Dutch and have a good knowledge of English.
  • You have a good command of Excel, PowerPoint and SharePoint.
  • You are organized, rigorous and autonomous.
  • You communicate clearly, positively and in a solution-oriented way.
  • You are at ease in a dynamic, constantly evolving environment.

Offer

  • Monthly salary indication: € 2501 - € 3500
  • This assignment is open to both freelancers and consultants.
  • As a consultant, we offer you a permanent contract with the following benefits:
  • A competitive gross salary commensurate with your experience
  • Flat-rate expense allowance
  • Meal vouchers
  • Hospitalization and group insurance
  • Company car or mobility budget after one year's service

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Hi, I'm Syntiche Mpongo, Senior Career Advisor,
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