Operations Officer
Brussels
Fixed term
Selection & Interim
Join a dynamic team as Operations Manager! This key position requires an autonomous and rigorous professional, capable of overseeing delicate operations while delivering exceptional service. You'll be a driver of change, ensuring accuracy and on-time delivery in a fast-paced environment.
If you have excellent communication skills, a keen sense of analysis and a strong customer orientation, don't wait any longer! With flexible teleworking offers and wellness initiatives, this opportunity is made for those who aspire to continuous professional development. Apply today!
If you have excellent communication skills, a keen sense of analysis and a strong customer orientation, don't wait any longer! With flexible teleworking offers and wellness initiatives, this opportunity is made for those who aspire to continuous professional development. Apply today!
Description
- Oversee demanding, time-sensitive operations while ensuring accuracy and control;
- Manage multiple simultaneous priorities and demonstrate flexibility in the face of changing business needs;
- Deliver a high level of service while remaining attentive to operational and reputational risks;
- Drive change and continuous improvement in a fast-moving environment;
- Ensure timely and accurate execution of regular operations;
- Organize and prioritize e-mail communications across various boxes (payments, TFO, warranties, CMS);
- Respond promptly to requests from customers and internal teams, by e-mail or telephone;
- Administer incoming and outgoing payments, manage manual orders, direct debits and standing orders;
- Process special rates, fees and transfer commissions;
- Monitor Trade Finance operations, including document management and due diligence;
- Process collateral requests, including issues, modifications and cancellations;
- Manage e-banking contracts and ensure compliance with Know Your Customer (KYC) requirements;
- Perform daily account verifications, maintenance and end-of-day reconciliations;
- Participate in monthly audits, evaluations of outsourced services and project management tasks;
- Contribute to process optimization and update existing procedures;
- Collaborate on systems testing and provide support to London-based operations as required.
Your profile
- Excellent communication skills, with a perfect command of English and strong oral and written skills in Dutch and/or French;
- Demonstrates excellent organization, rigor and autonomy in his/her work;
- Has strong analytical and critical thinking skills, and is able to multi-task effectively;
- Has a strong customer service orientation and a genuine service spirit;
- Has a good understanding of general administrative principles and accounting logic;
- Is comfortable using MS Office tools, notably Word, Excel and PowerPoint;
- Demonstrates flexibility, open-mindedness and resilience in the face of stressful situations;
- Appreciates teamwork, adopts a proactive attitude and has a thirst for learning;
- Focuses on customer satisfaction;
- Pursues concrete results and maximum efficiency;
- Values diversity and inclusion in the work environment;
- Has good judgment and decision-making skills;
- Is able to identify and manage risks effectively;
- Acts with integrity and inspires trust in others.
Offer
- Monthly salary indication: € 2501 - € 4000
- Hybrid telecommuting and flexibility in organizing your working hours;
- Comprehensive health coverage including private health insurance, death and disability protection;
- Mental wellness initiatives accompanied by a behavioral health support network;
- Access to a variety of continuing education and professional development opportunities;
- Sports and social clubs, as well as networks dedicated to diversity and inclusion.