Collector (recovery officer)

Reference: 10034877 Namur Temporary term Selection & Interim

Description

• Proactively manage a portfolio of receivables, ensuring rigorous follow-up;
• Establish a constructive dialogue with debtors by telephone or e-mail to negotiate a repayment plan adapted to their personal and financial situation, while respecting the company's objectives;
• Implement all necessary measures to ensure the collection of files under your responsibility;
• Follow up agreements and amicable or legal proceedings via various means of communication: telephone, letters and e-mails, using specialized collection software tools;
• Maintain productive exchanges with various parties, both internal (colleagues in the Finance and Claims departments) and external (service providers such as agents and detectives), as well as with leasing and private leasing customers;
• Have daily contact, by e-mail or telephone, with French- and Dutch-speaking debtors, or their representatives (CPAS, lawyers, curators, debt mediators, employers, etc.) with the aim of negotiating repayment plans;
• Take part in regular follow-up meetings with leasing and private leasing customers, in order to examine certain sensitive files;
• Handle litigation files on a variety of subjects such as leasing, consumer credit and collective proceedings (bankruptcy, collective debt settlement, judicial reorganization);
• Adopt a strategic approach to helping debtors overcome their debts, ensuring that the expectations of all parties involved are met.

Your profile

• Is bilingual in Dutch and French, with an asset for a third language;
• Possesses excellent telephone communication skills, fostering positive and constructive relationships with file stakeholders;
• Is a proven negotiator, capable of defending the organization's interests;
• Demonstrates versatility, discretion and integrity in daily work;
• Is customer-oriented and results-driven, constantly striving to exceed expectations;
• Is comfortable with numbers, analyzing and interpreting financial data;
• Is flexible, well-organized, dynamic and articulate;
• Demonstrates good stress resistance, motivation, persuasiveness and autonomy;
• Is adaptable, proactive and values team spirit;
• Has a good command of Microsoft Office tools, in particular Word, Excel and Outlook;
• Has previous experience in a similar position, such as debt collection, which would be an added advantage;
• Able to quickly establish a climate of trust with interlocutors thanks to a pleasant voice, clear communication and sensitivity to the needs of others;
• Has an analytical, critical and creative mind, favoring pragmatic and solution-oriented approaches.

Offer

• Monthly salary indication: € 2501 - € 4000
• Full-time contract;
• 6-month interim contract with the possibility of a permanent contract;
• Travel expenses paid to facilitate your professional journeys;
• Meal vouchers;
• Remuneration adjusted according to your experience and the specific level of your position.

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