Front Office Call Agent
Namur
Temporary term
Selection & Interim
Join a dynamic team as a Front Office Call Agent! You'll be at the heart of an essential service, in daily contact with French- and Dutch-speaking debtors to establish repayment plans. This position requires an excellent command of languages, good numerical skills and team spirit. You will have the opportunity to juggle communication and administrative tasks, while working in a pleasant and stimulating environment. If you're autonomous, organized and passionate about customer support, apply now for a 6-month assignment with the possibility of a permanent contract!
Description
You will join a team involved in support assignments for the Litigation Department (Business Support - BS) and report directly to the Business Support Manager, under the supervision of the Head of Debt Collection.- Daily telephone contacts (Front Office) with indebted persons (French and Dutch-speaking debtors) with a view to establishing a repayment plan.
- Administrative tasks relating to contentious files on consumer credit, equipment leasing and collective procedures (bankruptcy, collective debt settlement, judicial reorganization).
Your profile
- Very good knowledge of Dutch - French.
- Numerical skills.
- Autonomous, dynamic, organized, flexible and rigorous.
- Good social skills and team spirit.
- Ability to take on administrative work between telephone calls.
- Adaptability, excellent communication skills and good interpersonal skills to understand and meet the needs of other teams in the division, and to pass on information correctly to colleagues.
- Good knowledge of Microsoft Office tools (Word, Excel, Powerpoint).
Offer
- Monthly salary indication: € 2501 - € 4000
