Client Advisor Contact Center
Liège
Open-ended
Selection & Interim
Join our team as a Customer Contact Center Advisor and make a difference in the financial industry! As the lynchpin of customer contact, you will handle questions with professionalism and attention. With your excellent communication skills and commercial mindset, you will listen to our customers' needs and offer them customized solutions. We offer a supportive environment where you will grow in your career, with attention to your well-being and development. Are you the versatile professional we are looking for? Apply today and help build strong client relationships!
Description
- You handle customer inquiries in a professional and efficient manner, such as transferring stock market orders, following up on fraud cases and solving online banking problems, always following internal guidelines and applicable legislation;
- You analyze customer needs and propose appropriate additional products and services;
- You actively search for commercial opportunities with existing customers to promote their loyalty and further develop the customer relationship;
- You work together with various advice centers and offer them support in achieving their objectives;
- You keep abreast of developments in the banking sector, including taxation, products and services.
Your profile
- Has excellent communication skills and is comfortable in customer contact, whether in person, on the phone or in writing, with a strong commercial mindset;
- Possesses solid administrative skills and works carefully according to applicable guidelines and procedures;
- Is versatile and able to switch smoothly between various tasks and responsibilities;
- Remains calm and resilient in stressful situations and always maintains a professional and customer-focused approach;
- Has a bachelor's degree, preferably in finance or economics, and demonstrates a genuine interest in the financial industry.
Offer
- Monthly salary indication: € 2501 - € 3000
- Emotional and mental well-being: Support in navigating life challenges and maintaining mental health, with a culture that encourages open communication and sharing insights;
- Physical well-being: Preventive health initiatives and a work environment that contributes to your physical health and personal development;
- Social connectedness: A strong focus on collaboration and inclusion, with a flat organizational structure that encourages open communication and teamwork in a dynamic and people-oriented environment;
- Financial security: Assistance in achieving your financial aspirations with an attractive package (such as meal vouchers, hospitalization insurance, pension plan, cafeteria plan) tailored to your experience and ample development opportunities throughout your career.
