Team Leader Service Center
Brussels
Open-ended
Selection & Interim
Are you looking for a challenging role as a Team Leader Service Center? Then this opportunity is for you! You will be responsible for guiding and coaching a motivated team of 10 employees. With your customer-oriented communication and inspiring leadership, you will ensure an optimal customer experience and excellent team results. In a dynamic organization with an open culture and plenty of opportunities for personal growth, you will get the space to excel. In addition, you will enjoy an attractive salary and a flexible home working arrangement. Apply now and make a difference!
Description
Team Management- Responsible for the supervision of about 10 employees.
- You set concrete, measurable, individual and group goals.
- You closely monitor the performance of your team and your employees.
- You coach, direct and support your employees in the areas of quality, productivity and attitude.
- You organize team meetings and individual follow-up interviews.
- You give feedback to your manager about the state of affairs in your team.
- You come up with fun incentives to motivate the team.
- You control and monitor Service Center equipment: computers, headsets, phones....
- You work with the rest of the team to improve processes.
- You ensure a quality and efficient customer experience.
- You organize and control the planning and attendance of the team.
- You distribute tasks within the team.
- You check the incoming documents/tasks/mails and in case of urgent files you ensure an immediate treatment.
- You closely monitor the workload and adjust the (task) planning where necessary.
- You monitor the SLAs on telephony and administration.
- You are the first point of contact in case of incidents or calamities.
Your profile
- You can speak and write fluently, professionally and customer-oriented in both Dutch and French. Knowledge of English is a plus.
- You preferably have a Bachelor/Master degree or equivalent through experience.
- You have experience in leading and managing teams. Minimum 4 to 5 years of experience as a Team Leader
- You are a real coach: transferring knowledge to others gives you great pleasure.
- You are very customer-oriented yourself and can transfer this to your team.
- You are flexible, dynamic & entrepreneurial.
- You are a role model and an inspiration.
- Finding solutions is your second nature. For every challenge there is a solution!
- You are result-oriented, but also empathic.
- You get energy from giving feedback and letting people grow.
- You can perform under pressure and are stress resistant.
- You are a real team builder.
- You like getting feedback because you know this will lift you to a higher level.
Offer
- Monthly salary indication: € 3501 - € 4500
- An active role in the heart of the company.
- Be part of a dynamic organization with an open corporate culture that is highly engaged in employee satisfaction.
- Super fun and sociable colleagues and a diverse and inclusive work environment.
- A flexible work-from-home policy.
- A nice salary (package) according to experience.
- Plenty of opportunities for personal development and growth through training.
- An office in the heart of Brussels, near the Central Station and easily accessible by public transport.
