Customer Journey Expert Life & Health
Brussels
Open-ended
Selection & Interim
Join a dynamic team as a Life & Health Customer Journey Expert! In this key role, you will optimize customer journeys and participate in exciting strategic projects. You'll have the opportunity to design value propositions that build customer loyalty while coordinating innovative sales campaigns. With a minimum of 10 years' experience in marketing, your expertise in life insurance and your ability to innovate will be crucial. Enjoy flexible working conditions, 35 days paid vacation and other attractive benefits. Apply now to make a difference in the customer experience!
Description
As a Customer Journey Expert for Life and Health products, you will play a key role in optimizing customer journeys and implementing strategies. Your responsibilities will include:- Actively participate in the realization of initiatives stemming from the global marketing plan, respecting our client's strategy and focusing on the Life product offering;
- Launching strategic projects related to Life products, in close collaboration with your team members;
- Design, test, implement or refine customer journeys to improve sales and customer satisfaction;
- Supervise, train and support your colleagues in the development of value propositions and services;
- Develop value propositions in relation to products or customer journeys, to drive acquisition and retention, in close cooperation with other departments;
- Implement up-selling and upselling campaigns, managing the entire process;
- Promote the optimal use of digital tools by orchestrating campaigns and communication plans aimed at brokers, customers and prospects;
- Monitor competitor activities and promote visibility of market initiatives and trends relating to Life products.
Your profile
- Holds a master's or bachelor's degree, with significant professional experience;
- Has a minimum of 10 years' experience in marketing;
- Has in-depth knowledge of life insurance products and a clear understanding of market trends and the competitive landscape;
- Communicates fluently in French and Dutch, with a good command of English;
- Demonstrates excellent project management skills and proficiency in working in project mode, particularly in an agile environment;
- Has experience in customer journey design, applying design thinking methods;
- Has a global vision, communicates easily, facilitates exchanges and demonstrates excellent listening skills;
- Is capable of delivering engaging presentations and transforming complex insurance products into high value-added services for customers;
- Has experience in presenting strategies to senior management and executives;
- Does not hesitate to make decisions and propose ambitious solutions, while keeping the customer experience in mind;
- Enjoys a challenge and wants to be part of a dynamic team that works consistently in a positive atmosphere.
Offer
- Monthly salary indication: € 5001 - € 7000
- Teleworking allowance of €90 per month
- 3 working days at home;
- Meal vouchers;
- Insurance coverage ;
- 35 days paid vacation per year;
- Possibility of a company car as part of a cafeteria plan.
- Flexible working hours;
- 13th month salary;
