Contact Center Employee
Antwerp
Temporary term
Selection & Interim
Do you want to make a difference in the customer experience? As a contact center employee, you will become the expert who supports customers via phone, email and messages. You will work in a nice team and get the opportunity to develop yourself continuously. With a bachelor thinking and working level and your excellent communication skills in Dutch and French, you are perfect for this role. Enjoy a good work-life balance with flexible working from home options, shift system and a competitive salary. Step into this exciting challenge and grow with us! Apply now!
Description
Calling with a script in front of you is not for you? Not for us either! Our focus is on the quality of your answers, customer satisfaction and performance as a team. As a customer care expert, you make the difference in our customers' experience.Together with your colleagues you will support our customers and offices in a warm way through various channels in the service and sales processes.
- After your training you will be an expert in your domain. You keep your knowledge about new products, processes and new digital functionalities, among other things, constantly up to date.
- You will be in contact with customers and office staff by phone, email and message service. You analyze their questions, do research and provide appropriate solutions.
- Thanks to your listening ear, you detect the needs of customers. You support customers in our digital applications or put them in contact with their office manager.
- You actively work on your own growth, that of the customer service and that of the bank.
Your profile
- You have a bachelor level of thought and work.
- You like to think about customer needs and propose targeted solutions.
- You embrace change as an opportunity to grow and enjoy taking initiative.
- Important: Clear and open communication at different levels is in your nature, both in Dutch and French. An excellent knowledge of French is extremely important.
Offer
- Monthly salary indication: € 2001 - € 3000
- You will have a temporary contract with an option for a permanent contract
- Competitive remuneration
- You will join a great team where you will find a good balance between work and private life and opportunities to work from home.
- You will have the opportunity to work in the day shift (8:30/9h to 16:48/17:18) and you take into account the standby arrangement that- applies and this max 10 days per quarter due to unforeseen circumstances (standby late shift: 13h to 20:48 & standby Saturday shift: 9h to 12h18).
- Another option is to work the Saturday shift (4-day week 9am to 6pm18 and Saturday from 9am to 12pm18) and you take into account the standby arrangement that- applies and this max 10 days per quarter in case of unforeseen circumstances (standby late shift:1pm to 8pm48).
- Or you opt for the late shift (Mon-Fri from 13h-20h48) Here no standby arrangement applies.
