Team leader client services
Luxembourg - no specific region
Open-ended
Selection & Interim
Are you ready to take your career to the next level? Join our team as a **Team Leader in Client Services** and become the primary liaison for esteemed distribution partners like financial institutions and estate planners. With over a decade of experience, you’ll lead a collaborative team, drive exceptional service delivery, and foster lasting relationships. This role isn’t just about managing; it's about mentoring, motivating, and making a real impact in an international environment. If you’re a proactive professional who thrives on challenges and innovation, we want to hear from you! Embrace this exciting opportunity today!
Description
- Serve as a primary liaison for high-caliber distribution partners, including financial institutions, family offices, tax lawyers, and estate planners.
- Deliver outstanding service through proactive communication, diligent follow-ups, and efficient problem resolution to foster strong partnerships.
- Utilize exceptional service to enhance relationships with distribution partners, promoting long-term collaboration and trust.
- Identify and implement initiatives aimed at enhancing service delivery, ensuring a continuous improvement culture.
- Regularly update management and team with reports on progress, challenges, and accomplishments while maintaining transparency.
- Take independent responsibility for projects, ensuring that quality content is delivered on time and meets the set objectives.
- Mentor and coach junior team members, fostering their professional growth and enhancing team performance.
- Motivate and engage team members to achieve exceptional performance levels, driving towards collective success.
- Ensure that performance objectives are met consistently, contributing to the overall goals of the organization.
- Actively participate in initiatives aimed at expanding the business, identifying opportunities for development and enhanced service offerings.
Your profile
- Over 10 years of experience in a similar capacity within the financial/insurance sector, demonstrating extensive industry knowledge.
- Proven ability to effectively communicate and build strong relationships with diverse stakeholders, adapting communication styles to suit different counterparts while maintaining professionalism.
- Experienced in team management, fostering a collaborative environment and supporting team development.
- Strong active listening skills, coupled with confidence in personal opinions, enabling the pursuit of balanced and effective solutions.
- Exceptional interpersonal abilities, recognized as a team player committed to collaborative success.
- A proactive and mature professional, capable of working independently while showcasing initiative and innovative problem-solving capabilities.
- Possesses persuasive skills and a methodical approach, driving results efficiently in various scenarios.
- Flexible and adaptable, thriving in dynamic environments and embracing challenges.
- Fluent in English; proficiency in additional European languages relevant to core markets is advantageous.
Offer
- Monthly salary indication: € 6001 - € 6500
