Client Service Officer
Luxembourg (City)
Open-ended
Selection & Interim
Are you passionate about the life insurance industry and want to contribute to a dynamic team? We are looking for a Client Services Officer to proactively manage contracts, ensure rigorous administrative follow-up and provide exceptional customer service. If you have solid expertise in the field, a perfect command of French and Dutch, outstanding communication skills and a keen sense of initiative, then this is the job for you. Join a collaborative, stimulating and results-oriented environment. Our client offers you a permanent contract in a renowned insurance company.
Description
- Handling new contracts: processing proposals, creating and finalizing contracts.
- Administrative follow-up of existing files: daily management and updating of files.
- Financial management of current files: processing of operations such as additional payments, arbitrages, partial or total surrenders, management of maturities and situations linked to death.
- Answering written and telephone inquiries: supporting Business Partners and customers by providing them with solutions tailored to their satisfaction.
- Support the sales team in its various missions.
- Work in collaboration with other internal departments to ensure smooth and efficient file management.
Your profile
- Solid experience and knowledge of the products/services offered within the life insurance sector
- Fluency in French and Dutch
- Demonstrate excellent communication skills, both oral and written, to ensure effective collaboration with all departments.
- Be adaptable and able to work under pressure in a dynamic environment.
- Creative mindset to bring innovative ideas and contribute to continuous process improvement.
- Be autonomous and take initiative, while being able to work as part of a team and share knowledge.
- Results-oriented approach and ability to meet project deadlines.
- Hold a relevant degree in the field, or an equivalent combination of education and work experience.
Offer
- Monthly salary indication: € 3501 - € 4000
