Customer Manger b2c
Brussels
Temporary term
Selection & Interim
Are you passionate about customer service and contract management? We're looking for a dynamic B2C Account Manager to respond to customer needs with responsiveness and professionalism. Your role will be to manage incoming contacts, process applications, handle financial modifications and coordinate insurance files. If you have a Bachelor's degree in administration or equivalent experience, good communication skills and an excellent command of French and Dutch, this is the job for you. We offer an attractive remuneration package, fringe benefits, company car, teleworking and flexible working hours. Join our team today!
Description
- Manages contact flows (chat, calls, emails, incoming mail), with the aim of responding quickly and
- Provides customers, networks, brands and suppliers with the information they need, quickly and efficiently, in a single contact (first contact resolution);
- Carry out financial modifications requested by the customer, subject to the required conditions;
- Manages early termination of contracts;
- Ensures coordination and management of insurance files;
- Analyzes contract balances to reimburse credit balances following RTW or on current
- Participates in the continuous improvement of our business by constantly striving for quality;
- Manages the end of Private Lease contracts.
Your profile
- Bachelor's degree in administration or equivalent experience;
- Good knowledge of group products;
- Pedagogy, communication techniques and negotiation with customers in chat or on the phone;
- Aptitudes: stress resistance, affinity with figures, autonomy;
- Excellent spoken and written French and Dutch.
Offer
- Monthly salary indication: € 2501 - € 3500
- An attractive salary;
- Numerous fringe benefits;
- 3-month or 6-month interim contract
- Bonuses;
- Telecommuting;
- Flexible working hours.
