Contactcentre Daily Banking

As a Customer Care Expert, you will support customers through various channels, focusing on quality answers, customer satisfaction and team performance. After a training program, you will become a specialist in your field and constantly keep up to date with new products, processes and digital features. You work flexibly, on average 60% from home, and have a bachelor's level of thinking and working, with excellent communication skills in both Dutch and French.

Description

  • Together with your colleagues you will support our customers and offices in a warm way through various channels in the service and sales processes
  • After your training program, you will be an expert in your domain. You continuously update your knowledge on new products, processes and new digital functionalities, among other things.
  • You will be in contact with customers and office staff by phone, e-mail and message service. You analyze their questions, conduct research and provide appropriate solutions.
  • Thanks to your listening ear, you detect the needs of customers. You support customers in our digital applications or bring them into contact with their office manager.
  • You actively work on your own growth and that of the customer service department

Your profile

  • You have a bachelor thinking and working level
  • You like to think about customer needs and propose targeted solutions
  • You embrace change as an opportunity to grow and enjoy taking initiative
  • Important: Clear and open communication at different levels is in your nature, both in Dutch and French. An excellent knowledge of French is extremely important !

Offer

  • Monthly salary indication: unknown
  • You will have the opportunity to work flexible hours between 8:30 a.m. and 8:30 p.m. and between 9 a.m. and noon on Saturdays.
  • A good work-life balance is as important to us as a good salary. Work at the office or at home? You choose. You work on average 60% from home.
  • You will work in a great working environment in the heart of Antwerp.

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