Policy Administrator

For one of our clients operating in the insurance sector, we are looking for a Policy Administrator. This professional will be responsible for various tasks related to policy administration within an organization


  • You will provide clear, timely and accurate responses to policyholders and brokers regarding policy changes, in compliance with the company's terms and conditions ;
  • You will manage incoming calls from policyholders and brokers and provide clear information about internal processes, organizational steps and expected deadlines;
  • You will keep policyholders and brokers proactively informed about the status of their requests;
  • You will maintain and update the policy database (UL3 platform) in accordance to ensure database/platform accuracy at all times;
  • You will ensure that policy administration complies with the applicable tax and legal framework as well as company guidelines and procedures;
  • You will contribute to the development of documented guidelines and procedures in your area of expertise for new products, and support their implementation;

Your profile

  • You have experience as a policy administrator (life insurance);
  • You have proven experience in group insurance management;
  • You have a good knowledge of MS Office (Word, Excel and PowerPoint);
  • You have good language skills: fluency in French/Dutch with a good understanding of English;
  • You are detail-oriented, enthusiastic, energetic and entrepreneurial;
  • You are a good communicator with a high level of integrity;
  • You are eager to learn and share your knowledge, flexible and open-minded;
  • You ideally have knowledge of UL3 (policy management platform) and a PCP qualification from FSMA.


  • Monthly salary indication: € 3501 - € 4500
  • A permanent contract with benefits.
  • Lump-sum expense allowance.
  • Meal vouchers.
  • Hospitalization and group insurance.
  • A car or mobility budget after 1 year's activity.
  • 12 ADV days in addition to the statutory 20 days.

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