The purpose of this role is to manage support services for the Luxembourg site and provide support to other sites in the EMEA region when needed. This includes providing professional and efficient facilities services, ensuring cost effectiveness, managing risk, and complying with internal and external policies. The range of support services managed may include reporting, project support, reception, helpdesk, post room, soft services, archiving, vendor management, and business continuity.
- Support the local Facilities team to ensure effective collaboration with clients and colleagues, delivering professional customer-focused service.
- Motivate and guide the Facilities team to maximize their potential in executing their duties.
- Provide advice and guidance to the team at both operational and strategic levels.
- Assist in the input and review of the annual budget and capital plan for Facilities provision, monitoring expenditure to ensure adherence to budget plans.
- Regularly review and propose innovative cost reduction solutions while ensuring compliance with regulatory and policy governance.
- Review and support the implementation of procedures to minimize the impact of business continuity plan invocation.
- Monitor and file management information reports, utilizing data to improve services, manage costs, and mitigate risks.
- Support the delivery of special projects related to facility services.
- Strong interpersonal skills for effective communication with internal and external stakeholders
- Excellent organization and logical thinking abilities
- Confidence and reliability to represent the department and organization
- Discretion and tact in handling difficult situations
- Methodical and lateral thinking approach in diverse scenarios
- Leadership qualities and ability to delegate effectively
- Up-to-date knowledge of available services
- Attention to detail
- Fluent in both spoken and written French and English languages.