Claims Manager Auto and Home
Brussels
Open-ended
Outsourcing
For our client, a leader in the insurance sector, we are looking for a professional to fill the position of Home and Auto Claims Manager. As a Claims Manager, you will occupy a central position in incident management, playing an essential role in policyholder satisfaction.
Description
- You examine home and auto claims with a personalized approach, understanding the unique needs of each customer.
- You establish empathetic communication with policyholders, guiding them through the claims process in a clear and reassuring manner.
- You introduce innovative methods of damage assessment, using the latest technologies to ensure accurate evaluation and efficient resolution.
- You implement practices to maximize customer satisfaction throughout the claims settlement process.
- You work closely with other departments, including legal, to resolve complex issues and ensure fair claims handling.
Your profile
- You have proven experience in claims handling, with specific expertise in the fields of home damage and motor accidents.
- You are fluent in French or Dutch, and have a good knowledge of the other language.
- You have excellent communication skills and the ability to build positive relationships with customers.
- You demonstrate an innovative spirit and an ability to integrate new technologies into the claims management process.
- You have the ability to work both independently and as part of a team.
Offer
- A permanent contract with Axis, plus a minimum six-month assignment with our customers.
- An attractive gross salary;
- A fixed expense allowance;
- Meal vouchers;
- Hospitalization and group insurance;
- 12 days' ADV leave in addition to the statutory 20 days;
- Various training courses, knowledge-sharing sessions, mentoring and coaching.
