Customer Care Officer

Our client, a Brussels-based private bank specializing in savings and investment products, is looking for a Customer Care Officrr. As part of an enthusiastic team, your role will be to welcome customers and offer them tailored solutions for financial products. Our client offers you a permanent contract and a professional, transparent and dynamic environment.


  • As a Customer Care Officer, you are the first point of contact for customers, providing professional service mainly in writing.
  • On a day-to-day basis, you respond to requests from customers or network colleagues on a variety of subjects.
  • You ensure customer satisfaction by identifying problems and proposing solutions tailored to needs.
  • You handle requests effectively and professionally. You collaborate with various departments within the bank, the back office, the Advisory Centers & Contact Centers.
  • You make proposals to improve the quality of our customer service.
  • You follow and implement the rules and procedures in force.

Your profile

  • You have at least a Bachelor's degree, preferably in Finance, Economics or a similar field
  • Experience in the banking sector; interest in Daily Banking, Online Banking, Investments
  • Excellent knowledge of French (mother tongue) and good knowledge of Dutch (written and spoken).
  • Good writing skills.
  • You put customer relations at the heart of your values and actions.
  • Good interpersonal skills and a strong sense of service and listening skills.
  • Organized, rigorous and good at managing risk priorities.
  • Ability to analyze and summarize, to identify problems and associated potential risks, and to propose corrective actions.
  • Team spirit and flexibility.
  • Stress management
  • Affinity with IT tools (Excel, Word, ...)


  • A varied and rewarding job that allows continuous learning and a broad view of all the bank's departments.
  • A young, dynamic and innovative working environment.
  • An attractive salary package (luncheon vouchers, hospitalization insurance, group insurance, cafeteria plan, teleworking, etc.)
  • A corporate culture where values such as customer centricity, integrity and teamworking
are essential
  • An environment in which you are invited to share your opinions and concerns (speak-up culture)
? A flat organizational structure with close cooperation and open communication with management and between departments

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