Teamleader Accounts
Antwerp
Permanent
Selection & Interim
Our client offers a comprehensive banking service to individuals, the self-employed and businesses, and is a leader in the lending market. As Teamleader Accounts within the Payments & Investments department, you will supervise a team managing retail and business customer accounts, ensuring complex operations and compliance with SLAs. Your role involves coordination, coaching, target setting, committee participation and external representation. You will have a Master's degree and 2 years' banking experience, with coaching and communication skills. The offer includes a pleasant environment, professional development, flexibility, competitive benefits and a permanent contract.
Description
- As Accounts teamleader, you will join the Payments & Investments department, where you will supervise and coordinate a team of 10 to 15 employees;
- The team's task is to manage the accounts of our retail and business customers;
- This includes current accounts, savings accounts, term accounts and securities accounts;
- More specifically, the team handles operations that the customer or the branch cannot perform;
- This ranges from monitoring the correct opening of the account to closing it, including a number of life-cycle interventions (e.g. freezing, interest payments or changing bank);
- As a manager, you coach your team and remain available;
- You formulate objectives for each member of staff and SLAs (service level agreements) for the team. You ensure systematic follow-up;
- You seek efficiency in processes and procedures, while keeping an eye on risks and budgets;
- You make decisions while respecting competencies;
- Finally, you participate in internal steering committees and represent our customer in Febelfin working groups.
Your profile
- You have a Master's degree and at least two years' relevant banking experience;
- You have already worked with account management processes or have the ability and experience to quickly acquire in-depth knowledge of the terms and conditions of all types of accounts and the stakeholders involved;
- Thanks to your coaching skills, you know how to motivate a team and remain available;
- You have communication skills that enable you to report in clear language within and outside your team. You communicate internally in Dutch and French, and externally in English.
Offer
- A pleasant working environment, with offices in Anderlecht and Berchem, where professional growth, autonomy in your work and a personal approach are central;
- A wide range of training courses to help you build on your successes. In addition to on-the-job training, we also offer technical and banking-related training courses, language courses, as well as courses focusing on personal development and self-care;
- A good work-life balance thanks to our flexible working hours and the possibility of working from home;
- A competitive salary and extra-legal benefits, including luncheon vouchers and eco-cheques, as well as an extensive insurance package. What's more, with our Flex Income Plan, you can customize part of your salary package to suit your needs;
- An open-ended contract.
